Due to being a one woman operation with a fairly small store here on eBay. I cannot offer return for refund to my customers. I wish I could, if I get 3 returns in one week due to "some people" not "reading" the listing just glancing, buying then needing to return it I'd be out of business fast. I can offer "even exchanges". This is not a guarantee to do so though. I will do my best to work with you on an exchange. Exchanges receive no monies back if item choosen is less monies than the original item. I do my very best and work very hard not to mention long hours to provide high quality designer items to my customers. If I make a mistake in a listing, I am human ! No need to give me attitude. I will absolutely refund you in full in such a case ! My prices are low on purpose lower than others selling similar labels WHY? because Ebay is where you're suppose to find a deal, be excited about it and have fun in the process. I provide my customers excellent service because im good at it plus I love shopping ! You won't be disappointed shopping at designerdejavu, just check my feedback, I do love my customers ! Don't forget to check the coupon code information box. ACT NOW on that !