Does my lamp
come with a warranty?
All Lava Brand
Motion Lamps sold in the U.S. & Canada have a 90 day manufacturer’s
warranty. If your lamp arrives or becomes defective due to manufacturing
during this time period, you can obtain a replacement globe from the
manufacturer free of charge. See instructions further down for filing a
warranty through the manufacturer.
PLEASE NOTE, THE
MANUFACTURERS WARRANTY IS LIMITED TO LAMPS SOLD WITH THE U.S. & CANADA. FOR
THIS REASON, WE ONLY SHIP LAVA LAMPS TO THESE LOCATIONS. IF YOU DO NOT LIVE
IN THE US OR CANADA, PLEASE DO NOT PURCHASE A LAVA BRAND MOTION LAMP. FOR
ALL LAVA LAMP PURCHASES OUTSIDE OF THE U.S. OR CANADA, WE WILL CANCEL THE
TRANSACTION AND REFUND ANY PAID MONIES WITHIN 24 HOURS.
Why does the
wax in my LAVA Lamp settle to the bottom?
Have you
placed your lamp on top of a window? Do not place the lamp near sources of
heat or cold, such as a heater or air conditioner. The lamp operates best at
temperatures between 68F to 72F. Operate the lamp on flat and stationary
surfaces which are at room temperature. How long have you had your motion
lamp? It could be a sign of age or the light bulb may need to be changed.
The length of time a light bulb lasts varies based on the amount of usage.
I turned my
new Lava Lamp on and nothing is happening, is it defective?
During
initial warm up of your Lava Lamp, the coil in the globe may tend to stand
on end or float to the top of the globe. If this happens, keep your Lava
Lamp operating for 4 hours or more to allow the "LAVA" to become completely
molten. The coil should then automatically drop to its correct position at
the bottom of the globe. If the coil does not drop down, twirl the globe
gently in the base and the coil will drop.
My 2 LAVA
Lamps do not work exactly the same. Is one defective?
Each Lava
Lamp has its own personality. No two Lava Lamps are exactly the same in all
aspects. Keep in mind that this is based on the fact that you have allowed
your Lava Lamp sufficient time for initial warm up. Never operate your Lava
Lamp for more than 10 hours at a time. This will insure proper operation and
long globe life.
Why does my
Lava Lamp look cloudy?
Sometimes due to
rough handling in transit, your lamp may arrive looking cloudy. If your lava
lamp arrives cloudy, please try the following troubleshooting method before
pursuing a warranty replacement:
Turn the lamp on
until the wax breaks up and soon as it begins to melt, shut it off again
until it cools. What happens is the tiny droplets of separated wax will melt
and drop to the bottom which reconnects with the primary ‘blob’, thus
clearing up the haze. Please understand some lamps will clear up with only a
few power on/off cycles and others may take several to show signs of
improvement.
The average
number of power on/off cycles to rectify a cloudy lamp, or at least start
showing signs of improvement is 6-8 cycles. The wax in some lamps will
simply not condense and after several power cycles you see no improvement it
is advised to obtain a replacement globe through the manufacturer by
following the instructions below.
My lamp is
defective within 90 days of purchase. How can I get a replacement?
If you have
exhausted the options listed above, a replacement can be obtained from the
manufacturer. You will need to provide a picture of your defective lamp that
clearly shows the issue and a copy of your packing slip included from us as
a proof of purchase.
Attach the
picture and a copy of the packing slip to an email and send to
infomaster@lavalite.com.
You will receive a reply within 24-48 hours to confirm your request has been
received and is being reviewed for replacement. You may also call the
manufacturer at 630-315-3300 to speak with someone directly about your lamp.
Be advised email will always yield faster results.
I’m missing
some fluid from my LAVA Lamp. Can I have some fluid sent to me?
Please
note that the room at the top of the globe is there to allow for the fluid
to expand when it warms up. In addition, there is a tendency for the fluid
level to decrease over time, especially on the older units. We do not ship
the fluid by itself, and we are unable to refill old globes.
Why
does my glass globe have little specks of light in it?
The little
specks of light are actually little air bubbles in the glass. They are
formed as the glass cools down. Not all of the bubbles “pop” and they stay
in the glass.
Why has the
color of my Lava Lamp has faded?
The colors
in a Lava Lamp will fade if the lamp is placed in a window or in direct
sunlight. The lamp colors may also fade over a long period of time, or if
the lamp is placed near another bright light source.
Are there
any safety features concerning the lamp that I should be aware of?
DO
exercise extreme caution when handling the lamp when it is plugged in. It
takes two to three hours for the lamp to cool once it is turned off. DO NOT
try to force the polarized plug into an outlet. As a safety precaution, one
blade is wider than the other and can only be inserted one way into an
outlet. Lava Lamps also run very HOT. Use caution around the globe when it's
been on for a while.
Lastly, we are
here to help. Please don’t hesitate to contact us if you have any questions
regarding your products. Thanks again for purchasing an original Lava Brand
Motion Lamp from:
AllThingsThatGlow.com
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