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Returning Items:

Your complete satisfaction is our ultimate goal. You may return any item shipped by drugstore.com, keeping the following in mind:

  • You should return the item to us within 30 days of receipt.
  • We do not accept items back that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup.
  • We'll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) and for our 100% color guaranteed products. In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking fee will be applied on all returns over $200.

    Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

    Returning Sexual Well-Being Items

    We're sorry, but, unless they have a manufacturer defect, we do not accept returns for items purchased from our Sexual Well-Being department.

    When you receive your order, please check to make sure your item(s) are working. We will credit or exchange unused, defective items only. Please return the unused items in their original packaging within 30 days. Items returned without original packaging will not be refunded.

    100% Color Guarantee

    Many of our makeup products have a 100% color guarantee. This guarantee allows you to buy makeup at our store with confidence. If you find that you are not satisfied with the color, you may return the item to drugstore.com for a full refund of the product purchase price. (Note that you will not receive a refund for your initial shipping charge, if any.) Please be aware that in order for the product to qualify for the 100% color guarantee, it must display this 100% color guarantee logo on the product information page.