|Terms & Conditions of Sale
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
Warranty and Return Policy
You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications. We offer a 7 day return policy on selected items based on the manufacturer’s return policies. No returns will be accepted and all sales are final on closeout items. To return products, fill out our online return form and submit a return request. Follow the instructions provided to request a Return Merchandise Authorization (RMA) number. You will be notified about the status of your return request by email within three business days from the date of your request. NO returns of any type will be accepted without an RMA number. If a refund is made, it will be made in the currency you bought and no consideration will be given to any fluctuation in applicable exchanges rates that may occur between the time of purchase and the time any refund is credited.
To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
DEFECTIVE returns can be returned directly to us within 15 days from the invoice date for, at our discretion, credit, replacement, exchange or repair, with the exception of electrical items. Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 15 days, all manufacturers’ warranties apply and you should contact the appropriate warrant service provider identified in the product description.
NON-DEFECTIVE returns can be accepted directly by us within 15 days from the invoice date for, at our discretion, credit or exchange. All NON-DEFECTIVE returns are subject to a 20% restocking fee. You may return product(s) for credit or exchange only if the sealed package containing the product(s) is unopened.
No returns on electrical parts, decals, fasteners, chemicals, service manuals, owners manuals or closeout items.
Questions regarding our warranty and return policies should be addressed via e-mail to info@DucatiParts-Online.com or by regular mail to Ducati Parts Online, Christiaan Huygensstraat 18 6603BC Gelderland Wijchen The Netherlands. Attention: Customer Service.
These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.|