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SHIPPING POLICY |
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The shipping price quoted in the auction is for
areas in the continental USA only. For shipping prices to AK and HI, please
use the "Ask seller a question" link located on the top right corner of the
listing and specify your exact shipping address for a quote.
Unfortunately we cannot ship to any P.O. Box's, Military Mail Box's, APO's or
FPO's. We can only ship to a physical address.
Shipping time takes 2 to 3 days processing plus 3 to 7 days transit.
Therefore, you can expect your order to be delivered between 4 to 10
business days of placing your order unless paid by personal check. Orders
are normally shipped via FedEx, except for larger packages, such as sheet
metal parts and some front bumpers, which are shipped through BAX Global.
Once a tracking/waybill number is assigned, you will be notified via email.
You may then track your order the
following day. See below for a list of our shipping providers.
FedEx
• Package Tracking:
http://www.fedex.com/tracking
• Phone: 1.800.GoFedEx
BAX Global
• Package Tracking:
http://www.baxglobal.com
• Phone: 1-800-CALL BAX
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CUSTOMER SERVICE |
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IMPORTANT, PLEASE READ ALL POLICIES.
NO RETURNS. All sales are final. We only offer EXCHANGES at buyer's expense. No
refunds will be made. All items shipped have been inspected to avoid any
manufacturer flaw. However, mistakes may still happen and on such occasions we
will replace any wrong or significantly misrepresented items at no extra cost to the buyer.
e Auto Parts Direct does not accept liability beyond the remedies set forth
herein, including but not limited to any liability for product not being
available for use, lost profits, loss of business except as expressly
provided herein. e Auto Parts Direct will not be liable for any
consequential, special, indirect, or punitive damages, even if advised for
the possibility of such damages or for any claim by any third party. The
buyer agrees that for any liability related to the purchase of product, e
Auto Parts Direct is not liable or responsible for any amount of damages
above the amount invoiced for the applicable product. Notwithstanding
anything in this agreement to the contrary, the remedies set forth in this
agreement shall apply even if such remedies fail their essential purpose.
Your satisfaction is our goal; we stand behind all the products that we
sell. Please make sure that the part you ordered fits before cutting,
painting, altering or final installation. Altered items and custom orders
are not returnable or exchangeable. Please inspect the parts immediately after
receiving your order.
Warranties:
A one year limited warranty provided by the manufacturer applies only to
parts with such warranty explicitly specified in the items listing. The manufacturer warrants all parts to be free from
factory defects in workmanship and materials. It covers the replacement of a
defective part within the original warranty period. If a replacement is not
available, a full refund for the cost of the part, only, will be issued.
Shipping and handling are not refundable.
You may report a defective product by emailing us at
service@eautopartsdirect.com
our by calling our Customer Service department at 1-877-854-EAPD.
We shall issue a replacement for the defective part at no extra cost to the
customer. However, the buyer is required to send back the defective part at
their own expense to be inspected prior to e Auto Parts Direct sending a
replacement.
Most of our products come direct from the manufacturer and are intended for
jobber purposes, instruction manuals may not be included. Installation by a
professional is recommended in order to avoid damage to the product.
Warranty may be voided due to improper installation.
• Our liability under no circumstances shall exceed the amount of the
original sale.
• The warranty does not cover failure due to abuse, misuse, improper
repairs or maintenance, installation, alteration or modifications.
• The warranty does not cover cost of installation, removal, normal wear
and tear, and consequential or subsequent damages.
Problems with an order?
If something is wrong with an order, we certainly do want to help you.
Please read the following for more information on how to proceed.
Shipping Problems:
Please inspect your package immediately prior to accepting delivery. Damages
and evidence of tampering on the outer packaging must be noted on the
delivery receipt of the driver. Orders lost in transit must be
reported to us immediately.
Shipping Damage:
Damages must be reported and filed with shipping company immediately. In
addition, please report it to us within 48 hours from date of receipt. No exceptions.
We are not liable for carrier damages. A claim must be filed with shipping
company in order to receive a replacement item from e Auto Parts Direct.
Once you file a claim with the shipping company they will come collect the
package, take it to their facility, and inspect it. If shipping
company takes responsibility for the damage, they will return the package to
e Auto Parts Direct and we will ship out a replacement item free of any
additional charges.
Missing Item(s):
Check the packing slip that was included with your shipment. In order to
fill your order quickly and efficiently with items already in stock we may
have to split your order into multiple shipments, which we would indicate on
the packing slip. If this is the case, rest assured that you will not be
charged any additional shipping costs beyond those you have originally paid.
Wrong Item(s) (Our Fault):
If you received a wrong item, this should be reported within 7 business days
from date of receipt. If the wrong item was "due to our mistake", we will
schedule a pick-up with the shipping company by call tag at no charge to
you. Once we receive the item back and it is inspected, we will send
the correct part at no additional cost to the buyer.
Exchange / Wrong Item(s) (Buyers Fault):
If the wrong item is not due to our mistake, the
customer is responsible for the re-order as well as the cost of shipping
back the item for an exchange. A buyer is allowed to exchange the
original item only one (1) time for an item of equal or greater value.
No exchanges after 7 days of receipt of merchandise.
We do not send out replacement items without a reorder. In order for us to
send out a new part as an exchange, we will ask you, our customer, to make a
reorder for the part that you need. You will be asked to pay for the new
order. Once we receive the item back, we will issue
you a refund for the corresponding price of the part less the shipping.
Our Customer Service Department can be reached
service@eautopartsdirect.com
or 1-877-854-EAPD.
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RETURN SHIPPING INSTRUCTIONS |
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Customer Exchange:
You can pack and send back your item to us in just a few simple steps.
1. Contact Customer Service at
service@eautopartsdirect.com
to obtain an RMA (Return Merchandise Authorization) number.
2. Pack the items in the original boxes together with the original
packing slip (receipt). Please repackage the return items carefully to
ensure that it arrives safely. If we receive an item that was damaged in
shipping we will not credit a refund and the buyer will have to collect the
shipping insurance purchased at the time of shipping.
3. Write the RMA number that was given to you outside the shipping box
for identification. Items without a RMA number will not be issued any
replacements.
4. Mail the package back to e Auto Parts Direct, 1300 Moore Drive,
Greenville, MI 48838. The buyer is responsible for the any return
shipping cost incidental to the exchange.
5. Your refund for the cost of the exchanged item (less shipping) will be processed
after the re-order has been made and the old item received and inspected by
us. Please allow 14-21 business days from the return ship date for the
funds to settle in your account.
Exchange with Call Tag:
You can pack and send back your item to us in just a few simple steps.
1. Contact Customer Service at
service@eautopartsdirect.com
to obtain an RMA (Return Merchandise Authorization) number and schedule a
shipping pickup by call tag.
2. Pack the items in the original boxes together with the original
packing slip (receipt). Please repackage the return items carefully to
ensure that it arrives safely. If we receive an item that was damaged in
shipping we will not accept the item and the buyer will have to collect the
shipping insurance purchased at the time of shipping.
3. Write the RMA number that was given to you outside the shipping box
for identification. Items without a RMA number will not be issued any
replacements.
4. Have the package available for pickup at the scheduled time.
5. Your exchange will be processed as soon as we get the item back and
inspected.
6. Please note that return mailing labels obtained from us are valid
for domestic returns only. In addition, if you use a mailing label provided
by our Customer Service and your return is not the result of our error, the
shipping cost of that returned item will be deducted from your refund.
Warranty Exchange:
You can pack and send back your item to us in just a few simple steps.
1. Contact Customer Service at
service@eautopartsdirect.com
to obtain an RMA (Return Merchandise Authorization) number and shipping label.
2. Pack the items in the original boxes together with the original
packing slip (receipt) if still available. If not, please use a
suitable box and packing materials.
3. Write the RMA number that was given to you outside the shipping box
for identification. Items without a RMA number will not be issued any
replacements.
4. Mail the package back to e Auto Parts Direct, 1300 Moore Drive,
Greenville, MI 48838. The buyer is responsible for any return
shipping cost incidental to the warranty item.
5. Your warranty item will be processed as soon as we get the item back
and inspected. e Auto Parts Direct will first attempt to replace your
item and if we no longer carry your item, the full amount of the part
only will be refunded to you.
You may e-mail our Customer Service department at
service@eautopartsdirect.com
or call 1-877-854-EAPD for additional information.
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