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How do I pay for my auction?
Use the checkout button on the auction page to initiate the payment process. You will receive all appropriate information during that time.
I tried using the Pay Now? button and my PayPal account is not working, What do I do?
Email us and we will invoice you through paypal.
Did you receive my payment?
You will receive an auto-mailer when your payment has been received.
Do you offer shipping discounts?
Yes. If you have requested an combined invoice, Please visit our SHIPPING POLICIES page for more information.
Do you ship to international locations?
Yes. Please visit our SHIPPING POLICIES page for more information.
Where is my auction? I paid for it, but I have not received it.
All auctions shipped by UPS and have tracking numbers.
These tracking numbers are sent in an auto-mailer from the UPS website.
If you copy/paste this number into the tracking tools located on the UPS website, you will have up-to-date tracking information.
Commonly used terms:
DOD = Department of Defense. Our hard drives are wiped to DOD standards. This checks to see if the hard drive can be written to and wiped. It does not check for bad sectors.
Testing Notes Included = The item has been tested and is in good working condition to our knowledge. This does not mean that the item is free from error.
Unused = The item is not in its original packaging, and it looks new. Items labeled unused are items we have not tested but look to be in great condition.
I live close to your location. Can I pick up my order?
Our offices are not open to the public. To pick up your order, you must schedule an appointment. A $10 handling fee will apply to all orders. When picking up an order, please bring a photo ID and a copy of the "payment received e-mail" that is associated with your order.
Can I pay for my auctions when I pick up my order at your office?
No, our offices are not open to the public and we do not accept payments at our office.
I am picking up my order and I would like to buy some additional items. Can I purchase these items when I pick up my order?
No, our offices are not open to the public.
If you would like to purchase additional items, please visit eBay Store: eCycle Pro
I can't see your pictures. or Your pictures do not match. Which item are you selling?What do I do?
Our pictures are best viewed using any version of Internet Explorer. If refreshing your browser does not work, please email us, we may need to reset the picture on our host server.
What are unpaid item disputes?
There are two basic types of item reminders. One is used to request payment from a non-paying bidder. This type can result in an unpaid item strike, if payment is not received.
One is used to cancel a transaction, like when a refund has been issued. This type allows both parties to withdrawal from the transaction without a strike.
Unpaid item reminders are issued on a daily basis. It is automated and it is inclusive of all buyers. This includes buyers who are waiting to pick-up an order. This includes buyers who are waiting on a shipping quote after an invoice with shipping and handling costs has been generated. If you find your item is in dispute and you believe it is in error, please email us.
If you have additional questions, not listed here, email us: support@e-cyclepro.com
Last Updated 04-16-2007 | 
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