|
FREQUENTLY ASKED QUESTION
General Order Questions
When will my item be
shipped?
Will
I get confirmation that my item is shipped?
Can I get a tracking
number?
Who do I make payment to?
Why is my
order taking so long to ship?
Do you ship
outside of the United States?
Will this item work with my system? Will it fit into my system?
How do I set it up?
Payment Questions
What method of
payments do you accept?
I
paid via Paypal and my payment was denied. Why?
I need it shipped to an unconfirmed address. Can you make the
exception for me?
If you won’t ship to an unconfirmed address, then what other
choices do I have?
I don’t have a Paypal account and do not intend to get one. Can
I just give you my credit card information over the phone?
I paid already. How come I am still receiving payment reminders
from eBay?
Shipping Questions
How do
I know if my tracking # is UPS or USPS?
How come when I track it, I get an error or it doesn't show up
in the system?
How come my USPS tracking number doesn't show transit
information?
Can I pay more
for expedited shipping?
I asked you to ship it to an alternative address by putting a
note in the Paypal “note” field. How come you did not ship it to
my alternative address?
Do you offer shipping discount if I purchase more than one item
from you? Can you combine them into one box so I can save on
shipping?
Return for exchange or
refund (the RMA Process)
What is your return policy?
How do I request to have an item returned for an exchange or a
refund?
How does the process work and how long does it take?
General Order Questions
When will my item be
shipped?
Processing time:
Your order will usually be shipped the same day if payment is received
and cleared before 12:00pm noon Pacific Standard Time (PST). If
payment is received after 12:00pm noon PST, the item will be
shipped the next day.
Please note: We are closed on the weekends. Therefore, any
auctions won and paid for after 12:00pm noon on Friday will be
shipped first thing on Monday morning.
Will I
get confirmation that my item is shipped?
Yes, our system
is set to always send out confirmation when you’ve submitted
payment and when your item has been processed and shipped.
Can I get a tracking
number?
Yes, you do not
need to send us an email requesting tracking #’s or delivery
confirmation #’s. It will be sent to you automatically with the
shipping confirmation once your order has been processed and
shipped. Please keep an eye out for the automatic notifications
in your email. If you’ve never received this notification or
accidentally deleted it, then please send us and email informing
us of this and we will send it out to you again manually.
Who do I make payment to?
Please send
check or money order payments to:
Blazing Tech,
1860 Miraloma Ave Suite F, Placentia, CA 92870
Important: Be
sure to include your name, auction item #, your ship-to address
and your email address. If you don’t include this information,
your order may be delayed.
Why is my order
taking so long to ship?
1st: please
check your emails to see if you’ve received our automated
shipping notification. It contains information such as:
- when your
item was shipped
- tracking #
or delivery confirmation # depending on which shipping
method we used (This is the most common occurrence.)
2nd: If you
cannot find your automated shipping notification or if you’ve
never received it, please send us an email requesting it. (This
is a common occurrence)
3rd: What is
your distance from Los Angeles, California? If you’re on the
opposite side of the country, say New York or Massachusetts,
please allow a reasonable amount of time for the item to arrive
to your state. (This is a common occurrence.)
4th: Sometimes
our 3rd party Seller Manager tool (a service we use to handle
all of our auctions) did not record your payment from paypal. If
this is the case, your item has not been shipped yet because it
shows in our system as “awaiting payment” still. Please contact
us via email immediately so we can resolve this issue. This
happens about 5% of the time to our auctions because of internet
lag or communication problems between Paypal and our 3rd party
Seller Manager tool. (This seldomly occurs.)
5th: You may
have furnished an insufficient address and your package is being
returned to sender (us). Please check your registered address
with Paypal and eBay to make sure it is up to date. Contact us
immediately if you find any discrepancies. (This occurs very
seldom.)
6th: Your
package may have been snagged somewhere in route due to the
shipping companies fault. If your item was shipped via UPS, your
tracking will show what’s going with your package. If your item
was shipped via USPS, there’s no telling what can be happening
to your package because USPS provides Delivery Confirmation #
instead of Tracking #. Please be patient and allow it some time
to get resolved. (This happens more often with USPS, and seldom
occurs with UPS.) If package is lost (which is determined if
you do not receive the package after 30 days of shipment) and
you have purchased insurance for the package, we will reship the
package to you on our own cost. Please note that if insurance
was not purchased originally, you need to contact the carrier
yourself regarding the status of your package.
Do you ship
outside of the United States?
We ship to Canada by UPS or
FedEx only and you can choose between Ground delivery and Expedited.
Outside of U.S. or Canada, we ship via UPS Expedited or FedEx International
Priority.
Will this item work with my system? Will it fit into my system?
How do I set it up?
Please keep in
mind that we are merely resellers of the product in question. We
are not the manufacturers, nor are we even users of these items.
Therefore, we are not qualified to answer any technical
questions such as those above. If we do attempt to answer it, it
is only to be taken as one opinion. You should seek other
opinions before actually placing your bid. We always encourage
prospective customers to do their research. There are a variety
of places you can go for information regarding the products we
sell. You can visit the manufacturer’s website, you can search
for similar topics on online forums/discussion groups/news
groups, or you can Google it. The more opinions and facts you
get prior to your purchase, the more satisfied you will be and
the better the chances of making the correct purchase. Overall, we
recommend that you contact manufacturer's tech support department.
Payment Questions
What method of
payments do you accept?
We accept money
order, cashiers checks, and all forms of credit card via
Paypal.com. Sorry, we do not take credit card payments over the
phone. Credit card payments are accepted via Paypal.
For payments
other than PayPal, shipment will be made the next business day
once clearance has been confirmed. Please be patient.
I
paid via Paypal and my payment was denied. Why?
We only accept
Paypal payments from “verified” Paypal users who have a
“confirmed” address. Please ensure that your shipping address is
confirmed with Paypal.
I need it shipped to an unconfirmed address. Can you make the
exception for me?
In order for us
to ship to an unconfirmed address you must:
- have a
verified Paypal account.
- have at
least 10 positive feedbacks on your eBay account.
- your ebay
and paypal account must be more than 3 months old.
If you won’t ship to an unconfirmed address, then what other
choices do I have?
You can send
check or a money order and we can ship it to any address you
need.
I don’t have a Paypal account and do not intend to get one. Can
I just give you my credit card information over the phone?
Unfortunately,
we do not take credit card information or payments over the
phone. All credit card payments are handled via Paypal. If you
do not have a Paypal account and do not intend on opening an
account on Paypal, then please use our other acceptable methods
of payment. We apologize for the inconvenience, however we do
not have the resources or manpower to man the phones and take
credit card orders. Thank you for understanding. We do take
Money orders and Certified checks instead.
I paid already. How come I am still receiving payment reminders
from eBay?
If you’ve paid
already and did not get a shipping notification, and continue to
receive payment reminders from our system, then something may
have gone wrong with your payment. Please contact us
immediately. On most cases, your item should have been shipped
the same day or next day (except orders place on weekends), and
you should have received an automatic notification notifying
your that your item has shipped. If this is not the case, then
please contact us immediately. Do not be nice and wait a week
and then complain. Let us know what’s going on now, so we can
help. We cannot help you if we don’t know about it. We typically
assume everything is okay with an order unless we are notified
otherwise.
Shipping Questions
How do I
know if my tracking # is UPS, FedEx, or USPS?
If it's a
lengthy all-numeric number, then it's USPS or FedEx. FedEx shipments
contain 15-digit tracking numbers. All international
packages will be shipped via UPS or FedEx.
How come when I track it, I get an error or it doesn't show up
in the system?
It is probably
too early to begin tracking. UPS or USPS may have just picked it
up from our warehouse and it is in transit to the UPS or USPS
processing station. Please allow them some time to get the
tracking # and package into their system before trying to track
it. Please note that USPS' tracking numbers are "Delivery Confirmation
Number", sometimes the delivery status only changed after the package has
been delivered.
How come my USPS tracking number doesn't show transit
information?
It is not a
tracking number. Instead, it's a "Delivery Confirmation Number".
It will show when the item is shipped (left our warehouse) and
it will show when the item arrives. Unfortunately, it doesn't
show the stops in between. For more information, please visit:
www.usps.com.
Can I pay more
for expedited shipping?
Yes, please
contact ahead of time prior to placing your bid if you need
expedited shipping. Sometimes, orders are processed and shipped
so quickly that it may have left our warehouse by the time we
get your email. To be on the safe side, please contact us prior
to placing your bid.
I asked you to ship it to an alternative address by putting a
note in the Paypal “note” field. How come you did not ship it to
my alternative address?
We close about
100-200 auctions per day. Rarely do we go into our Paypal
account, nor do we even need to. Our auctions are managed by a
3rd party company that has direct links to Paypal. However, the
note in the Paypal’s note field will not show up, nor will it
ever be read. To ensure that your message gets to us, please
email us instead. Do not put any notes in Paypal payment note
field. FYI: most sellers use 3rd party businesses or tools to
manage their auctions. The same applies to them as well.
Do you offer shipping discount if I purchase more than one item
from you? Can you combine them into one box so I can save on
shipping?
Yes, we do. Each
of our auctions has a regular S&H price. We will give 20% off
shipping charge on secondary items. However, items that
advertised as "Free Shipping" are not eligible for shipping
discount.
Return for exchange or refund
(the RMA Process)
Our company policy regarding refunds and exchanges are as
follows:
Brand New Products
Please keep in mind that all of our
products are shipped DIRECTLY from the manufacturers; therefore
they guarantee that all brand new products are as in Factory
Sealed condition. In case of receiving a D.O.A. (Dead On
Arrival) product, the manufacturer will promptly provide you
with information on how to exchange the product with them.
If you are not able to find
manufacturer's contact information, please contact us at:
support@eblazingtech.com.
Reconditioned/Refurbished/OEM Products
Warranty for these products may vary from item to item. Please see
auction description for more details. In most cases they carry 30-day
direct warranty from us; however sometimes they carry warranty directly
through the manufacturers. These types of products may not come in its
original retail box therefore not all accessories are included. We
specify in each auction of the accessories included with merchandises if
necessary. OEM products may be new, or open-box. Its warranty
are specified in each auction.
How do I request to have an item returned for an exchange or a
refund?
All sales are final.
No refund will be given under any circumstances unless the original package
was lost during transition.
If the product you purchase
is brand new and is defective, please arrange replacement through the
manufacturer. We understand that exchange with manufacturers can be
difficult sometimes; therefore we select our product lines from
manufacturers with satisfying customer services ONLY. If you do not
know how to contact manufacturer for return, please contact us at:
support@eblazingtech.com.
If the product you purchase
is Reconditioned/Refurbished/OEM, in most cases they carry warranty directly
from Blazing Tech. To request replacement for defective products in
these categories, please e-mail to:
support@eblazingtech.com. We will be sending you a RMA form in
Adobe PDF format which most computers can open, you will be given a RMA
number for return once it is approved by our RMA department. Buyer
will be responsible for shipping / handling charges for sending defective
products back to us, and we will cover shipping / handling charges for
sending out replacements.
Note: We will
only accept material with a valid RMA number on the shipping
package. Any material received by us without a valid RMA number
may be returned un-serviced to the customer at the customer's
expense.
How does the process work and how long does it take?
With manufacturer, it
depends on their speed. Usually it takes about 1-2 weeks. Please
ask the manufacturer for its time-frame.
With Blazing Tech, we normally do
not ship out replacement items until we’ve received the
defective item back. The defective item is tested and if proven
defective, a replacement item is sent. The RMA process usually
takes about 7-days or less. If the item you return is sold out we may need
to arrange replacement through the manufacturer.
|
) 
