New Item Defective Returns will be accepted Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date.
Product purchased at eCOST is backed by the product's manufacturer's warranty first and foremost. Product that is deemed defective by either the manufacturer or eCOST will be eligible for repair or replacement at our sole discretion. Software and consumables such as DVD blank media, ink, toner, staples, pens, etc. will not be taken back for any reason. eCOST will assist the customers whenever possible in order to reach a level of satisfaction with the manufacturers policies.
Please see the important exceptions, policies and procedures outlined below.
Special Return Policy for Reconditioned / Recertified Products
- eCOST cannot guarantee that these products come with all original accessories and software thus these items cannot be returned because missing items.
- Reconditioned/Recertified Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date.
- No refunds or credit will be granted after 14 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly.
Refused Shipments
A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting eCOST to obtain proper return instructions will be assessed a 20% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
Unauthorized Returns
An unauthorized return is defined as any package returned to eCOST without a return authorization number on the shipping label. eCOST reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order.
In the event, eCOST accepts the unauthorized return, eCOST will impose up to a 20% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.
Defective Returns
Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly.
In some cases, a product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of up to 20% and all non-product-related fees (shipping) are not refundable. For the list of manufacturer support telephone numbers click here.
Special Return Policy for Reconditioned Products
Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST cannot guarantee that these products come with all original accessories and software.
Special TV Returns Policy
Due to manufacturers' policies, eCOST cannot accept returns on this item for any reason. The manufacturer will handle all exchanges and replacements. Please contact the manufacturer directly and they will assist you with repair or replacements. NO REFUNDS ARE AVAILABLE FOR THIS PRODUCT UNDER ANY CIRCUMSTANCES. THIS PRODUCT CAN ONLY BE RETURNED FOR REPAIR OR EXCHANGE.
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