Ground Service

• Deliveries to residential and commercial addresses in 7 to 15 business days after shipment.
• Actual delivery time depends on shipping distance and may vary.
• Delivery to some remote addresses may take up to 2 additional business days.
• Available only to addresses in the 48 continental states. (Hawaii, Alaska and Puerto Rico are shipped only Overnight Delivery)
• Order must be under 150lbs. and meet cube restrictions.

2nd Day Delivery - Second Business Day Delivery

• Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).
• This service is limited to 60 lbs or less. per order and corresponding cube restrictions.
• Shipment tracking provided with a required signature at delivery.

Standard Overnight Delivery - Next Business Day Delivery

• Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.
• This service is limited to 150 lbs or less. per order and corresponding cube restrictions.
• This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
• Shipment tracking provided with a required signature at delivery.

Priority Overnight

• Delivery Monday through Friday by 10:30 am the next business day after shipment to most locations and by 4:30pm to remote areas.
• This service is limited to 150 lbs. per order and corresponding cube restrictions.
• If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.
• This is priority overnight delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
• Shipment tracking provided with a required signature at delivery.

Shipments - Over 150lbs.

• Deliveries to residential and commercial addresses in 2 to 5 business days after shipment.
• Actual delivery time depends on shipping distance and may vary.
• Available to addresses within the 48 continental United States; Alaska and Hawaii delivery is not available.
• These orders ship by Common Carrier / LTL (less than truckload) carriers. Tracking numbers are not available.
• Signature is required.

Special Delivery for Televisions

• Available for LCD, plasma and projection televisions over 27 inches.
• Special Delivery includes: inside delivery to first floor location, unpacking, and removal of packing material.
• Service does not include: set up and/or installation.
• Orders will ship approximately 3 business days after receipt.
• Deliveries to residential and commercial addresses take approximately 7 to 10 business days after shipment and may vary depending on distance traveled.
• Available to addresses within the 48 Continental United States; Alaska and Hawaii delivery is not available.
• These orders ship by a carrier who specializes in shipments of this nature. Tracking information can be obtained from eCOST customer service at (877) 888-2678.
• Customer will be called within 72 hours of delivery to schedule a delivery appointment during a 4 hour delivery “window”, between 8am to 5pm, Monday through Friday, excluding holidays. No weekend delivery is available.
• Customer must provide eCOST with two phone numbers at order placement. The freight company will contact the customer directly to schedule delivery.
• Refused shipments will be charged the full shipping charges plus a 15% restocking fee, unless the product is damaged on arrival.
• DOA (Dead On Arrival) products will be handled directly by the manufacturer.
• Damaged on arrival product should be refused on delivery.
• All sales are final. No product covered under this program will be returnable to eCOST and/or our Agents.
• Unless noted on the individual item’s description on eCOST, shipment insurance is included in the listed price.
• Product must be signed for, free and clear of any damage.

(Please Read Carefully Before Accepting Any TV Delivery)
Upon receipt of all LCD or plasma displays (23" or greater), please be advised that the following responsibilities are assumed by the customer at the point of delivery:

You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.

Do not sign the shipper's release form unless you have physically inspected the TV for damage. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you understand that you cannot return the TV.

If after delivery your TV does not operate correctly, contact please contact eCOST directly to obtain warranty repair or replacement information. Manufacturer contact information is available in the owners guide.