eBay, the world's largest online marketplace, recently presented a Thai seller Best in Customer Satisfaction awards, in recognition of their outstanding efforts throughout 2009. Chanyawat Wichainit, an eBay Top-Rated Seller, received the award for Best in Customer Satisfaction for achieving the best customer ratings from eBay buyers in the US and UK —less than 0.5% of his transactions resulted in poor customer satisfaction.
“ Thailand is one of eBay's fastest-growing markets in Southeast Asia . The total value of goods sold to overseas markets such as the United States and Europe by Thai eBay sellers grew by 26% year-on-year in January 2010,” said Allis Ghim, Director at eBay, who oversees Southeast Asia and Japan . “Individuals and companies are increasingly taking advantage of eBay's efficient global online sales channel and exporting their products to a potential 89.5 million active users worldwide. Khun Chanyawat are the embodiment of how real the eBay opportunity is.”
“In April 2010, PowerSellers in Thailand contributed about 50% of the total value of goods sold internationally by all PowerSellers in Southeast Asia ,” said Thanesphong Charusadhirakul, Senior Manager at eBay, who oversees Marketplace Development in the region. “With this awards ceremony, we would like to recognize Thai sellers who have made significant achievements on eBay. These sellers also serve as inspiring examples for other Thai sellers by showing that running a successful business on eBay and delivering great customer satisfaction to buyers all over the world is possible,” he added.
Customer satisfaction and feedback is also an essential element for any seller's success on eBay, according to Chanyawat Wichainit, who won the Best in Customer Satisfaction award. “Our store has been selling gemstones and fashion jewelry on eBay for about six years. We believe that the highest customer satisfaction can only be achieved by offering the best alternatives to customers throughout the process, including product selection, item listing, communications, shipping and payment. Our team is dedicated to providing the highest quality products coupled with the best service to our customers, who are mainly from the United States and Russia .”
“If you are looking into selling on eBay, you should prepare yourself with an in-depth understanding of three major areas - product knowledge, the eBay platform and customer demands. It is crucial to know the product inside out, especially when you are selling high value products such as gemstones so you can answer all customer queries. Excellent product knowledge is the key to success,” added Chanyawat.
For further enquiries on how to leverage eBay for your business, please email the eBay SEA Seller Program Team at email@example.com.
1) Thanesphong Charusadhirakul (right), Senior Manager at eBay, who oversees Marketplace Development in Southeast Asia, with Chanyawat Wichainit (left), winner of Best in Customer Satisfaction 2009 Award.
| 2) Winner's Circle: Chanyawat Wichainit, winner of Best in Customer Satisfaction 2009 Award, proudly display the awards they received from eBay in recognition of their outstanding effort throughout 2009.
Jean Ow-Yeong Jittima Maekharosthammakul
eBay Southeast Asia and Japan Aziam Burson-Marsteller
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 PowerSellers achieve eBay requirements for sales volume, customer satisfaction, policy compliance, and account standing and are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community.
 Top-rated sellers are PowerSellers who consistently provide the best experiences to their customers. The program differentiates sellers by their relative performance and offers incentives and rewards for providing great buyer experiences.