eImprovement Stores is committed to making your shopping experience as pleasurable as possible.  That's why we make Buying easy with 30 Day Returns!

30 Day Return Period

• Merchandise that has not been removed from its original packaging.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Defective Merchandise
• Merchandise that is being returned within the 30 day return period.

  Defective merchandise must be exchanged for the same product.

• 30 Day Returns - Within 30 days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture, Accessory or part in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a restocking fee.
(We'll refund the original shipping cost if the return is a result of our error).

eImprovement Stores reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:

1. Have a valid RGA# number.
2. Have all original packaging
3. Not have packaging that is written on or defaced in any way.
4. Be sent back to the correct warehouse.

It is suggested that you repack product in larger box to avoid damage in shipping

• No products will be accepted for return more than 30 days after date of purchase.
• We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to eImprovement Stores, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
• Please note that we are only able to process returns and refunds  for items purchased from eImprovement Stores.
• All discontinued items and colors are non-refundable or returnable.
• We do not issue store credit. Items can be returned for a refund minus restocking fees and original shipping charges. If shipping was included in the purchase price ("Free") those shipping costs will still be deducted from the refund.
• All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
•  Products returned as defective which are found not to be defective are subject to a 20% handling charge.
•  If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
• If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee and the return may be subject to processing delays.

• Refused Orders

  • If a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping fees.  eImprovement Stores will also charge a 20% Handling Fee to cover it's costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.

  Items that are Non-Returnable

  • Merchandise with shrink wrap that is missing or torn.
  • Merchandise that is used or shows signs of installation.
  • Special Order Merchandise
  • Discontinued Merchandise
  • Parts or Replacement Parts
  • Products $15 or less in value.

  Restocking Fees

  • A 15% restocking fee will be charged on all returned merchandise where a replacement is not requested.  Defective Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement.  15% Restocking fee applies to all Non Danze and Non Grohe merchandise.
  • A 20% restocking fee will be charged on all returned Grohe, Danze and Blanco merchandise, where a replacement is not requested..  Defective Grohe, Danze or Blanco Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement.

  Reasons For Restocking Fee

  In our effort to keep our up front prices lower for everyone, we choose instead to charge a restock fee on returns to help recoup the cost of handling returns including but not limited to receiving, inspecting and putting merchandise back on the shelves. Instead of building these costs into the price of the item, we only charge those who choose to use return services.

To return any product you must obtain a RGA # (Return Goods Authorization #).  Requests for returns are generally processed within 2-4 business days and you will receive return instructions along with your RGA #.

You can expect a refund in the same form of payment originally used for purchase within approximately 7-10  business days of our receiving your return.  However, Refunds can take up to 30 business days if there is no RGA# on the box, parts missing or defective merchandise.  All returns and exchanges will be credited less restocking and shipping costs.  Our credit department processes returns and issues credit once a week and if your item isn't received by that time it will not be processed until the following week.  If you have not received a credit and it as been longer than 30 days, please e-mail us.

If you are shipped a different product than you ordered, please e-mail us within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.

Overview
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please e-mail us to inform of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with eImprovement Stores with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you or we have any recourse..

To ensure a hassle free return, please follow these steps:

1. Click here and setup a return.
2. Allow 1-3 business days for the RGA # and return instructions to be emailed to you.
3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS.  It is advised that you obtain a tracking number, receipt, or confirmation of your shipment.  eImprovement Stores is not responsible for any lost shipments that were not insured by the customer.
4. Send your return back to our warehouse for processing.
5. Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
6. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.

To ensure a hassle free defective exchange, please follow these steps:

1. E-mail us and setup a defective exchange.  Be clear and concise when describing defects or damages.
2. Allow 1-3 business days for the RGA # and return instructions for the defective product to be emailed to you.
3. Follow the defective exchange instructions in the email we send you.