Frequently Asked Questions
Q) Are you selling authentic products?
A) We guarantee that all the products we sell are 100% authentic. We get all of our merchandise directly from either department stores or directly from manufacturers. You will never have to return or open dispute for authenticity. We stand by our authenticity with a money-back guarantee.
Q) Why do I see the same item at a lower price with a different seller?
A) If a listing price seem too good to be true, might not be authentic. We guarantee authenticity for all of our merchandise. Many of our products will come with original box, tags and warranty information.
Q) Why do some items come with original box and warranty and some do not?
A) We get our merchandise from both department store overstocks and some from manufacturers. The items without original box or warranty information will come from a department store. They do not provide the box and warranty information to prevent items from being returned to their store. Items with original box and warranty information will come directly from the manufacturer.
Q) What do NIB stand for?
A) NIB stands for NEW IN BOX.
Q) Do you accept offers on items?
A) We take the time to research the value of each item and offer them at the best price for our customers therefore we do NOT take offers on MOST items. Occasionally we will have a "best offer" indicating that you can place an offer. We randomly have special promotions and sales so sign up for our free email alert located on our store front to the bottom left and be the first to know when promotion begins.
Q) Is there sales TAX?
A) Sales tax will be collected from CA (California) buyers only! We do not collect sales tax from any other states or countries. We are a registered business in state of California and must collect State tax which is estimated at 9.25%
Q) Can I pay with my credit card?
A) We do not take credit card payments over the phone. However, you can certainly use your credit card via paypal. If you have any problems using paypal, please contact us.
Q) Do you offer gift wrapping service?
A) Yes, we do offer gift wrapping service. Please contact us to add this service to your order for a minimal fee.
Q) Can you apply the coupon for me?
A) We can not apply any coupons for you. That is something you have to do when you check out. You will be able to use coupon during the paypal check out.
Q) I am having a problem with paypal. Can you wait an extra 3-4 days?
A) We understand that most of paypal issues can be resolved within 3-5 business days. Since we offer 7 days for payment, it should not be problem. If you need extra days for payment, we can make arrangements but you will still get a payment reminder e-mail from eBay. It is something that is automatically generated by eBay to all the buyers who did not complete the payment within 7 days.
Q) I’m also bidding on other items.
A) Please hold the payment until you purchase all the items you want. When you are done, request the total via email. Then, we will send you the revised invoice with the shipping discounts applied.
Q) Can I have the tracking #?
A) As soon as we process the shipping, a tracking # is sent to you via email. If you have not gotten the tracking #, please check your spam mail folder. If you still don’t have it, please ask us for tracking #. We will manually send you the tracking #. We do NOT provide tracking numbers for First Class International shipping. If you would like a tracking number please choose Express International as a shipping method.
Q) It has been already 7 days. The tracking status is not updating and the package has not been delivered yet.
A) If the package is lost, we usually issue immediate full refund. For domestic shipment, 7 days is not enough to determine that the package is lost. Any domestic shipment must wait at least 31 days from the date of dispatch for a full refund to be issued. For International shipment, you must wait at least 45 days.
Q) Do you have to pay extra for insurance?
A) No. Shipping charges for all of our listings include insurance. Rest assured that we’ve got you covered!
Q) When will my item be shipped?
A) Usually, we process shipping within 24 hours from the order. Orders paid before 12 noon PST will be shipped out the same day.
Q) Can you ship to different address?
A) Yes. But, you have to send us a message via email or eBay messaging to alert us. We can not guarantee the change of address unless you alert us in this manner.
Q) When will I receive my package?
A) USPS First class take about 2-5 business days, USPS Priority usually takes 2-3 business days, Express International and First Class International varies depending on the location and can take 10-14 business days. You can check the tracking # for expected delivery date.
Q) Can you upgrade shipping service with extra pay?
A) We DO NOT upgrade the shipping service once the payment is completed. Please, do not ask us for an upgrade once the check out is completed. If you wish to upgrade before completing payment, contact us via email and we will send you a revised invoice with upgraded shipping service.
Q) Can you ship out using my FEDEX, UPS or DHL account?
A) No. We only use USPS for shipping.
Q) Can I return or exchange?
A)Absolutely. We want you to be 100% happy with your purchase. All returns have to be done within 7 days from delivery date and item(s) must be in same condition with tag/box if applicable.
Please send your item to the following address: P.O. Box 373, Roseville, CA 95661
Include the invoice that came with the item or a note with the following information:
1. Your name
2. The order number / eBay item Number
3. Reason of return
Your refund will post within 5 business days upon receipt of return.
Q) I received wrong item/damaged item.
A) Please send us an e-mail as soon as you receive the item to resolve the issue. Please do not leave a negative feedback before contacting us. We will certainly exchange with correct item at our cost. Mistakes do happen, nobody is perfect!