1. I am bidding on several items, can I wait for the items end to send payment?
Yes, sure, auction winners are supposed to pay for the product they won in 10 days after auction ended, all the items ended in these 10 days can be combined and get paid at one time. We will wait for you, but please contact me in advance if you have any trouble in payment.
2. Which country do you ship to and when can I expect my order to arrive?
We ship to worldwide, orders will be shipped via EUB to United Stated, which will take 7-10 working days, all the other orders will be shiped via Singapore flat airmail, which takes 7-20 working days. If the total price is above $25.00usd, we'll send the parcel with a free tracking number. We also provide international Expressed delivery such as EMS DHL, extra shipping fees is needed.
3. Why the color of the received item is different from the picture on ebay?
Color will be a little different due to the color calibration of each individual monitor,the beads pictured are only a good representation of the item that you will receive, and the same picture might be shown differently on different computer, that will depend on the configuration of your computer.
4. I need this in urgent. Could you use faster mail service？
Yes, We offer international Expressed delivery such as EMS DHL, extra shipping fees is needed. EMS (4-6 business days, about $25 extra) DHL (3-5 business days, about $35 extra) Shipping fee depends on shipping area and pacel's weight).
5. I don't have paypal, can i send the payment in other way?
No, i'm sorry, we only accept paypal as our payment method.
6. When will my order be shipped out?
Orders will be processed within 1-2 business days after payment received.
7. What is your return policy?
30 days money back or exchange, please contact us and mail back the item attached your user ID and item number in its original condition within 30 days. We will refund or replace the item. Shipping fee and insurance is not refundable.
8.When I receive a damaged item, what should I do?
You can email us, and take a photo to us if possible, we will refund you or send you a replacement.
9. If I am going to make a large order, can I have a good price?
Yes, we may give you a discount according to the quantity.
10. How can I buy multiple items quickly?
You can buy in the BUY it now listing directly. Please search the title or name of the item in our store.
11. Dose your sterling silver items real sterling silver?
Yes, all our sterling silver items are real 925 sterling silver, they have 925 words stamped. We have our own factory, produce the items ourselves, so we can guarantee the quality.
12. Why I don't get reply from you? I have sent you several emails?
please be advised that e-mails will be replied by our customer services officers Mon. - Fri. 11:00 - 20:00 and Saturdays 11:00 - 15:00 (Excluding Weekends and Public Holidays) You may expect to receive a response to your inquiry within 24 hours. (Excluding Weekends and Public Holidays)
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