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Frequently Asked Questions:
1. Q: How to combine shipping?
A: When you purchase 2 or more items, please wait for us to find out your parcel's final weight, work out shipping fees, send you an invoice with correct postage. Because some patches are small and light-weight(less than 1g), some are big and heavy(about 38g).
2. Q: How to choose patches by yourself ?
A: Just email us which(the patch's number is on the left-top of its picture) and how many pieces you wish to have. We will work out prices and postage, email you details. When you agree , we send you an invoice and ship your parcel.
3.Q: What's your shipping rate?
A: Airmail: 5$ for the 1st 100g, 2.5$ for each additional 100g. 1g-99g will be taken as 100g. 7-15 days.
EMS fees: 40$ for the 1st 500g, 14$ for each additional 500g. 1g-499g will be taken as 500g. 40% discount available. 3-5 days.
The item will be shipped from Beijing, China. Same shipping rate to world-wide addresses. No parcel was lost during the last three years.
4.Q: Why cann't a patch be shipped in a paper envelop so that to lower postage?
A: Patches are not taken as PRINTINGS by China Post, not being allowed to be shipped as LETTERS.
5.Q: What is your wholesale policies?
A: Purchase patches in packs(20 or 25 pieces in 1 plastic bag); prices are lower. Postage will be added to price(final fees = price+postage).
6.Q: Can I get your patch's category and price list?
A: Yes, please drop us a line for it.
7.Q: I need a special patch in large volume, can you produce for me?
A: Yes. Please ship us a sample, or email us a big and clear picture, size, quantity, etc. It may takes 1-2 weeks to get the patches ready.
8.Q: How to iron on patches ?
A: Make sure the the garment and the patch is clean and free of dust; Smooth the fabric prior to ironing to prevent odd creases under the patch; pre-heat iron to “cotton” setting, DO NOT USE STEAM DURING APPLICATION; Take time to position patch and cover design with thin pressing cloth; working on a firm, protected surface, preheat area for application with iron to try the fabric; press iron flat frimly for 25-40 seconds from the front of the patch; turn inside out (if possible) and using pressing cloth repeat from reverse side for 30 to 45 seconds(if necessary, extend dwell time),NO BACK AND FORTH MOTION; finish by pressing around edges; Allow to cool throughly and check bond. Press again if necessary.
For BEADED, SEQUIN, PUFFY AND VINYL APPLIQUES: Heat must be applied from the back. Place patch on garment and cover with protective cloth; apply heat for 5-7 seconds to hold design in place; turn over and heat from the back for 20-25 seconds(thicker fabrics may require more time). Check your fabric to be sure it can tolerate the required heat.
Occasionally a patch may loosen on the edges after washing. This is usually due to using an iron that does not heat to the proper temperature (too cool) even if the setting is correct. If this happens we recommend using a different iron to heat seal the patch a second time (the adhesive backing is still there). If the patch is being used to cover a hole in a garment make sure to trim back frayed edges. Leave a bit of fray, though, so that the adhesive can stop continued fraying. If patch will cover a hole, place a piece of paper underneath hole before applying patch.
For other concerns, please email us. We are always ready for you. |
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