If you are unsatisfied with your purchase simply return it for a refund or exchange. Buyer is responsible for any return or exchange shipments. We must be notified of all returns before sending the item(s) back to us. Buyer must send any and all returns back to us within 14 days of receiving the item(s). Item(s) must be returned in the same new, "un-used" condition as they were sent. Item(s) must be returned to us in the box that it was sent in or a padded bubble mailer. Do not return any item(s) to us in a regular letter envelope as this will not protect the item(s) during transit, we will not be held responsible for any item(s) lost or damaged during transit to us. Shipping and handling to you and back to us is non-refundable. A 10% re-stocking fee is applied to all returns and will be deducted from your refund. Re-stocking fees do not apply to exchanges. Exchanges will be charged a flat rate fee of $3.95 for processing and domestic return first class shipping back to you the customer. International exchanges will be charged $9.95 for processing and return international first class shipping back to you the customer. Refunds will be given after we receive the item(s) back. Refunds will be given in the same manner that payment was made to us (PayPal). All Tungsten Carbide pieces must be returned with shipping insurance. If any of the above steps are not taken to return / exchange the item(s) to us we will not accept the return / exchange. If a return is made to us that we cannot accept for any of the above reasons we will send the item back to the address that was provided with payment.
Please email us before purchasing, returning or exchanging if you have any questions about our return policy.