We are committed to making sure your purchase is easy, that you receive the genuine Ford item as described, and delivered within the shipping timeframe indicated on the listing. We will send emails to keep you informed as to the status of your order. We know that our success is measured in terms of your satisfaction.
Our goal is that you will leave us positive feedback with a score of 5 out of 5 on all of the eBay Detailed Seller Rating categories. If you do not think we earned 5 out of 5 on any of the eBay Detailed Seller Rating categories, please let us know before you rate us so we can respond to your concerns.
We want you to be a satisfied customer; your feedback is important to us. We will leave you positive feedback once you have paid for your item(s) and the order has been shipped.
All items are returnable for a refund or exchange within 30 days of receipt, provided:
The item is returned in its original condition and packaging, and
All of the item's contents are still in the box, and
The item has not been used or installed, and
Valid Authenticity Code
Shipping is not refundable or reimbursable to return an item. Our refund policy differs, depending on the item:
Non-Liquidation: There is no restocking fee. You will receive a complete refund for the amount of the part (and sales tax as applicable to CA residents).
Liquidation: There is a 20% re-stocking fee. You will receive a refund for the amount of the part LESS 20% restocking fee (and sales tax as applicable to CA residents).
Product returns require a Return Merchandise Authorization (RMA). If you need to return an item, simply send us an email with the following information:
Authenticity Code (located on packing slip, or refer to eBay listing)
Date of Purchase
Purchasers Name or eBay User Id
Brief description as to the reason for the return.
We will respond via email to provide you with detailed handling instructions and the Return Merchandise Authorization (RMA) form, as a printable packing slip to include with the return shipment. You will ship the item to us at your own expense; we do not provide pre-paid return shipping labels.
For any returned item, which at our discretion, shows evidence of having been installed or used contrary to the manufacturer’s instructions or vehicle application, used in violation of any laws or regulations and/or subjected to improper handling, packaging or return shipping, the return will not be eligible for a refund, credit or exchange. If an item(s) is returned that does not comply with this return policy, we will notify you that the return will not be processed.
Please understand that we do NOT make exceptions to our Return Policy.
We offer low fixed shipping rate of $7.99 per listing. This rate applies to all shipments within the 48 contiguous U.S states. Within 48 hours of cleared payment, your item will picked from one of our warehouses and ship ground service via UPS or FedEx (we choose the freight carrier at our discretion). Alaska and Hawaii will incur additional shipping charges that will be invoiced separately.
At this time OE Parts Depot does not ship internationally. Valid shipping locations are: 48 contiguous U.S states, Alaska, Hawaii, and APO/FPO Box only.
Items will ship to the mailing address registered to your PayPal account. Your mailing address must be a physical address; we are unable to ship to a PO Box.
The item location shown on the eBay listing represents the corporate offices for OE Parts Depot. The actual shipment location will be different as inventory is available throughout our national network. To minimize shipping time, we will order the item from our fulfillment location closest to your mailing address.
Once the item has shipped, we will send you an email with the tracking information. You can easily monitor the progress of the delivery by going to the carrier website:
PRODUCT AND LISTING FEATURES
OE Parts Depot is licensed and trained by Ford Motor Company. The content of our listings is provided directly by Ford, so you can purchase with confidence knowing that the products listed for sale are Genuine Ford replacement parts.
All items are new, in factory packaging (unless otherwise noted in the listing), being offered at liquidation prices. These items are sold without manufacture warranty.
Automotive parts are specific to vehicle applications. The vehicle applications for any particular part are made available to you on the listing based on manufacture and industry data. Please ensure that you are buying the right part to fit your vehicle. We will not accept liability or claims for parts purchased by the consumer for the wrong vehicle application.
PAYMENT & ORDER PROCESSING
We only accept PayPal as payment for purchases.
If you do not have a PayPal account, please visit http://www.paypal.com for details. PayPal offers various funding options such as checking account, major credit card and PayPal funds.
Once we receive cleared payment for an item, we are unable to cancel the order at your request. Our systems are set-up to automatically submit the order to be picked, packed and shipped. Prior to purchase, please be sure to review our Refund Policy.
If you decide after submitting payment that you do not want the item, you can send us an email requesting the Return Merchandise Authorization.
Orders are processed in the order received, which is most often the day the payment clears or the business day after the payment clears. We ship Monday through Friday, excluding all holidays. Frequently, your order will be shipped the same day or the day after your payment clears.
If we are unable to ship within 3 business days after the payment clears, we will send you an email to let you know the expected ship date.
We update our eBay listings every business day to ensure the items are in stock, and ready to ship. Your item will ship within 3 business days of cleared payment. Occasionally, there may be a delay in your shipment because our fulfillment location may be out of stock due to high demand, low inventory or human error. If that is the case, you will be notified and given the option to either cancel for a complete refund, or wait for the part to come in (typically 3-14 days).
In 2010, we were exclusively selected by Ford Motor Company to represent the national network of Ford dealerships in online marketplaces. OE Parts Depot is uniquely licensed and trained to provide Genuine Ford Parts and the quality services behind the product. The product images, vehicle application data, and product information comes straight from Ford so you know that the products will arrive as described and will fit as designed.
OE Parts Depot is an business unit of DriverSide, Inc. We represent many OE manufactures, with other eBay stores available. You can contact us by using the eBay Contact Seller, Ford Parts Depot, or send an email to firstname.lastname@example.org.