fortuna*designs fashion

Experience the fortuna*designs difference!

Our Philosophy:

At fortuna*designs, we have the simple belief that just because our customers are savvy enough to seek out designer apparel at discounted prices, they shouldn’t be expected to put up with poor quality, sloppy packaging, slow shipping, or substandard customer service.

We have now served thousands of customers worldwide, and their satisfaction has been our top priority. Fortuna customers say they appreciate the overall value of a purchase from us, and have rewarded us with Top Rated Seller status. Our value is not just a great price, but also the assurance of a quality item that is packed with care, shipped quickly, and backed up with dedicated customer service - plus a generous return policy if needed.

We work towards the goal of each and every customer being delighted with the whole fortuna*designs purchase experience – even on those few occasions when an item needs to be returned. This is the philosophy that drives everything we do. We want to be big enough to offer our customers a great selection of designer apparel, while not sacrificing the quality or service levels that have pleased our customers, and brought us this far.

To our existing customers, we’d like to express sincere gratitude for your business. If you’re visiting fortuna*designs for the first time, we hope you choose to purchase from us, and we’ll be working to ensure that you have a great experience all-around.

Please read on to learn about the care we take to ensure customer satisfaction at every stage of the purchasing experience - and check out our feedback score and buyer comments to see what our customers really think!

The fortuna*designs advantage:

(click on any point for more information, or scroll down)

• Wide selection of popular, high-quality designer garments – all guaranteed authentic

• Detailed garment preparation and presentation

• Multi-stage quality inspection process

• Detailed and accurate measurements and item descriptions

• Multiple large high-quality photographs showing all sides, details and tags

• Air conditioned, humidity controlled, odor-free storage

• Careful packing to protect garments and embellishments during shipping

• Fast and free shipping 6 days a week

• Responsive customer service to answer any questions or concerns

• Generous return policy – no restocking fees

• Fully supported International sales

Our Products

At Fortuna*designs, we sell new, high-quality garments from the most popular fashion designers, and all are guaranteed authentic. Most of our items are obtained through the overstock programs of major high-end U.S. retailers.

We work hard to select the brands and designs that we know our customers want, and only deal in overstocks – never customer returns, which have high rates of damage. Overstock garments come from excess first-quality inventory that is liquidated by the retailer due to oversupply, or seasonal changes requiring space for new stock.

Garment Preparation

On arrival, all our garments are steamed (fabric permitting) and aired. This process not only freshens and relaxes the material to remove creases, but also enables a first quality check, as every inch of the garment is gone over. Next, we subject each item to a 10-point quality inspection that has been developed to systematically check for common faults that a garment may have. Over 98% of our garments are offered in excellent NWT, fault-free condition.

If we do find a small fault, we may list a garment at a reduced price with a full fault description, and provide backup photos so our customers can make an informed decision. If an item has any larger faults, we reject it. During quality inspection, we’ll also snip any stray threads discovered, and go over garments with a lint roller if they need it. We want every item to be in best possible condition for our customers, and you’ll find that most are better presented than you’ll find in the stores, where full price is asked!

Measurement, Photography & Descriptions

After inspection, we measure garments as accurately as possible at multiple points, and provide this information in the listing to give our customers the best chance of determining a good fit match.

As sizing varies so much between the designer brands, we realize how important it is to provide accurate measurement information, and although we will gladly accept returns for sizing problems, this rarely happens.

Next comes photography, which is crucial to our customers’ decision making process. We provide an expanded set of large, high quality photos for every item listed, and make sure that there is a clear view from every side. We also include close-ups of any special features a garment may have, as well as the item tags and the material.

Our descriptions are written with a concise set of information that has been developed to provide the detail we know our customers need. Items are then listed, and placed in storage.

Our stockroom is air conditioned, humidity controlled, and even has a dedicated air filtration system to control dust and lint.

Garments do not have any exposure to odors during storage - again so we can ensure best possible condition for delivery to our customers.

Packing and Shipping

Packing & Shipping are two areas where our customers continually reward us with high praise. It’s vital that ordered items are well protected so they arrive in great condition. At fortuna*designs, we always fold our customers’ items very carefully, and wrap them in tissue to preserve the shape. We wrap the tags on most items to prevent them snagging the garment material, and always double wrap any embellishments (beading, studs, chains, etc.) for further protection during transit.

Depending on the size, weight, and type of the item, we ship in super-tough polymailers, or Priority Mail boxes, and have never received negative comments about garment condition from any of our customers anywhere in the world.

At fortuna*designs, shipping is always free! We know that our customers want to focus on one inclusive price for their purchase, and not be distracted by a separate shipping charge. Most items are shipped by USPS First Class or Priority Mail, both with Delivery Confirmation Tracking.

International orders are shipped by USPS First Class International as standard. We ship 6 days a week, often within a few hours of orders being completed, and have found the USPS shipping services to be very reliable and cost-effective. The average delivery time for domestic orders is 2-3 days.

Customer Service

Throughout the whole purchase experience, we want fortuna*designs’ customers to feel fully supported, and confident about their order. We work hard to provide the highest levels of customer service and are always willing to go the extra mile to support our customer’s needs.

We communicate through the eBay Messages system, and are available 7 days a week to respond to any customer questions or concerns about our products or services. We’re committed to answering questions quickly and honestly, and whenever possible, to fulfill any special requests that our customers may have.

Returns

Returns are always a major consideration when purchasing online, so to maximize customer confidence and comfort levels, fortuna*designs has developed a generous return policy that is detailed in every apparel item listing.

We realize that there may be a personal sizing issue with any garment sold, or that it may just not work for you. In any case, fortuna*designs’ customers may return an item, per the listing return policy, as long as the item is in the same condition as they received it.

We never charge restocking fees, and process returns as soon as they are received. For sizing and preference returns we will credit the customer’s PayPal account for full item cost including outbound shipping.

International Customers

At fortuna*designs, we really appreciate our International customers, and have now successfully completed hundreds of overseas orders for very satisfied customers.

Most of our international orders come from Canada, Australia, Russia, Japan, the UK, Ireland, France, Spain, Greece, Turkey, Sweden, Norway, and Israel. If you’re viewing our items from any of these locations, rest assured that if you choose to buy from fortuna*designs, we have successfully completed many previous transactions in your country.

We realize that the opportunity to buy discounted designer fashion from a US business can be very exciting for customers in many countries where the local options may be limited, or expensive. However, buying internationally can be daunting, and raise a whole new set of questions and concerns, so we are committed to supporting our international customers as fully as we can, to ensure that they feel confident, and enjoy the complete fortuna*designs purchase experience!

© 2010-2013 fortuna*designs