We at friendlyplush stand behind the Quality of our Plush Toy Friends. While these are in many cases just toys, we want you and your children to be able to enjoy your plush friends for years to come. We want your children to be able to pass along these plush friends to their children. That is a special bond that's created when toys are able to last that long. Therefore, all of our plush toys, both new and pre-loved, are vetted for quality prior to being sold. We check the quality of a Manufacturer's products prior to ordering them; and continue to check their quality throughout our relationship. We check each pre-loved plush friend for quality prior to listing them for sale. Any plush friend that doesn't meet our quality standards is not sold, regardless of the monetary value of the toy.

If you are not satisfied with the quality of your purchase, simply return it in the same condition that it was received, within 14 days of delivery, and we'll give you your money back. We'll refund you in full, and pay for the return shipping, up to the original actual postage price of your order, upon receiving the plush friend(s) back.

We realize that returns can be difficult, particularly when the purchase has been made online. Therefore, we do ask that you kindly contact us prior to making a return, so that we can assist you in making the return process as smooth as possible. We are happy to help wherever we can.