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Return/Exchange Policy:
The following conditions must be met in order for
returns/exchanges to be accepted:
1. Item(s)
must be in new, original, unused condition with all labels and tags
attached to the merchandise.
AND
2. Security loop must be attached with no sign of
removal, alteration or tampering.
(Returned items with security loop
removed/altered will NOT be accepted and will be returned to buyer, no
exceptions).
Authorized returns/exchanges must be returned
WITHIN 14 DAYS from the date your order was delivered. Your refund
will be processed within 3 days of receipt. Your refund will be the
purchase price MINUS actual shipping cost we incurred (we will subtract shipping cost we
incurred for items with free shipping too).
All original packaging material must be included
with your return. All shipping fees are the responsibility of the buyer
and initial shipping fee paid by us will be deducted. Package must be
postmarked within 14 days from the date your order was delivered. We
recommend that you ship your return item(s) using a shipping service
that includes tracking and insurance since we cannot be held responsible
for packages that are not shipped by us.
EXCEPTIONS: We do not accept returns on final sale items, earrings, and apparel.
Items with cigarette/perfume odor will not be accepted.
RETURN AUTHORIZATION (RA) NUMBER: Please obtain the RA number BEFORE returning any item. No
refunds or exchanges will be given on items returned without an RA
number and package will be returned to buyer.
DAMAGED PACKAGE/SHIPPING ERROR:
Please inspect your item as soon as it arrives. If the item you received is
defective, does not match the order you placed with us, or is damaged
upon delivery, you must contact us within 24 hours of receiving the item, we'll do our very best
to take care of it.
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