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Refund Policy

All sales are final. Activated gift cards are not available for refund.

Shipping Note:

Gift cards may only be shipped to addresses located in the United States. Orders shipped to freight forwarding services will be canceled.

Frequently Asked Questions
 Q: When I receive the gift card, how can I use it?
  A: The gift card can be used at the card brand location and any other locations listed on the back of the gift card. It may also be used to order through the card brand’s catalog or on their website. For further instructions on redemption, contact the retailer directly.
 Q: What brands of gift cards do you sell?
  A: We carry the top brands in the industry and currently offer gift cards from more than 30 retailers. More retailers are being added all the time! Please check back frequently.
 Q: How will the gift card arrive to my recipient?
  A: The gift card of your choice is adhered to an 8.5"x11" carrier. This carrier can be personalized with a text message to your recipient at no additional fee.
 Q: Can I send a gift card without a gift card carrier?
  A: Only bulk orders with 15 or more of the same card are delivered without a gift card carrier If you'd like to deliver an individual card to your recipient without the card/carrier, we suggest you ship the card to yourself first. You can then remove our carrier and deliver the card in your unique packaging or as desired.
 Q: Can I customize (add my own picture) to the gift card?
  A: Unfortunately, our gift cards cannot be customized
 Q: Who can I contact if I have an issue with my gift card?
  A: For issues regarding purchase or delivery of your gift card, please contact Customer Care at customerservice@giftcardmall.com. For all other questions related to the use or balance of your gift card, please contact the retailer directly. Information on how to contact the retailer is typically printed on the back of your gift card.
 Q: What is the balance of my gift card?
  A: Please refer to the back of your gift card for instructions on how to check the balance. You can call the retailer directly or visit the retailer website to see if you can check the card balance online. For additional questions or concerns regarding the balance of your card, please contact the retailer directly
 Q: Can the dollar amount on the gift card be changed or transferred to another card?
  A: Please contact the card brand for questions regarding transferring funds or reloading your gift card.
 Q: What if I still have other questions?
  A: For issues regarding purchase or delivery of your gift card, you can contact giftcardmall.com Customer Care at customerservice@giftcardmall.com or (877) 426-2551. For all other questions related to the use or balance of your gift card, please contact the retailer directly. Information on how to contact the retailer is typically printed on the bac
 Q: Where is my tracking information?
  A: The tracking information for your order is emailed in a shipping notification to the email address used for your Ebay account. You may also contact Customer Care at (877) 426-2551 or send an email to customerservice@giftcardmall.com for more information regarding your tracking information
 Q: My package never arrived, who do I contact?
  A: Please contact Customer Care at (877) 426-2551 or send an email to customerservice@giftcardmall.com so that we may further assist you.
 Q: Can you ship my item to someone else?
  A: Your order can be shipped to any address within the United States. We do not, however, ship items to freight forwarding or courier addresses, or accept international payment methods at this time.
 Q: How will the gift card arrive to my recipient?
  A: The gift card of your choice is adhered to an 8.5"x11" carrier and mailed in a plain white envelope. This carrier can be personalized with a message to your recipient at no additional fee..
 Q: How much does shipping cost?
  A: Our charge for standard shipping is $3.99 per card. Cards will be shipped out via USPS Critical Mail.
 Q: Do you charge sales tax?
  A: Sales tax will not be charged for your purchase of gift cards. For other products or services, sales tax may apply
 Q: I cancelled my order before paying but I was charged, what do I do?
  A: Please be advised that you may see a temporary authorization hold on your account that will fall off within 3-5 business days if you cancelled your purchase. If you have, in fact, been charged please contact our Customer Service Department at (877) 426-2551 or send an email to customerservice@giftcardmall.com for further assistance.
 Q: What is your refund/return policy?
  A: Unfortunately, all sales are final and we are unable to process returns.
 Q: I received the wrong item what do I do?
  A: If you have received a gift card that you did not intend to purchase, please contact Customer Care at (877) 426-2551 or send an email to customerservice@giftcardmall.com for further assistance.
 Q: How do I change my order?
  A: We cannot change any order information once it has been placed. Please contact Customer Care at (877) 426-2551 or send an email to customerservice@giftcardmall.com for specific questions. We will do our best to assist you.
 Q: How do I cancel my order?
  A: We cannot change any order information once it has been placed. Please contact Customer Care at (877) 426-2551 or send an email to customerservice@giftcardmall.com for specific questions. We will do our best to assist you.
 Q: Did I complete checkout properly?
  A: Once your order has been placed, you will receive a PayPal payment confirmation and shipping notification to the email listed for your account. If you have further questions regarding your order, please contact our Customer Service Department at (877) 426-2551 or send an email to customerservice@giftcardmall.com.
 Q: What are the hours of service for your customer support line?
  A: Customer Support is available 24 hours a day, 7 days a week, 365 days a year. For assistance, please call (877) 426-2551 or send an email to customerservice@giftcardmall.com.
 Q: What happens if I lose the gift card or it is stolen?
  A: Each retailer has its own policy toward lost and/or stolen gift cards. Please contact the retailer directly. Generally, lost or stolen gift cards cannot be replaced. Please treat gift cards like cash.