 |
| Q:What does factory refurbished mean? |
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| A:Factory refurbished means that this product was re-certified by the manufacturer to be in working condition. It was repacked, fixed or simply returned to the manufacturer. This product is guaranteed to be in fully working condition. |
| Q:Do you offer discounts for military service or students? |
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| A:Yes we at guaranteed cellular are proud of our men and women in the military and offer discounts to show our appreciation. Students also get some-what discounts. Please call us at (347) 462-1500. |
| Q:What items are included in the auction? |
|
| A:All the items that come with the product are listed in the "in the box" section. nothing more and nothing less! |
| Q:Are the phones original or generic copy cats? |
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| A:The phones that we sell are 100% original authentic products that we buy directly from the manufacturers. We have direct relationships with Samsung, Motorola, Blackberry and Nokia. |
| Q:What does "Unlocked" mean? |
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| A:Unlock means that phone is specific to any particular carrier and can be used on any network. GSM PHONES can NOT be used on Verizon or Sprint. Unlocked phones can be used with multiple carriers such as at&t, tmobile, rogers wireless. |
| Q:What does "Locked" means? |
|
| A:Locked phones can only be used with the intended carrier. If a phone was made for at&t, you won't be able to use it with t-mobile. Phones made for verizon, sprint or alltel cannot be used with any other carriers. |
| Q:What box does the phone comes in? |
|
| A:The product comes in the same box that you see in the pictures. |
| Q:What does Used condition mean? |
|
| A:this product was used by a consumer at one point and was then returned or exchanged for a different one. these phones are 100% fully functional. |
| Q:What does minor scratches mean? |
|
| A:the cosmetic condition "minor scratches" means that the phone has minor nicks and scratches on the phone. some are not visible and some are barley visible. |
| Q:What does scratched mean? |
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| A:Cosmetic condition "scratched" means that the phone has scratches that are highly visible. |
| Q:I Ordered Overnight Shipping, will it ship the same day? |
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| A:If your order was placed before 3PM EST it will be shipped the same day and you will get it on the next business day. If the order was placed after 3PM EST your phone will be shipped the next business day and you will get it the following day. |
| Q:Do we ship internationally? |
|
| A:YES, we do ship internationally, but you have contact us at (347)462-1500. |
| Q:What shipping carriers do you use? |
|
| A:We use UPS and USPS. |
| Q:Do you ship to APO/AFO and PO Boxes. |
|
| A:Yes we do ship to these addresses via USPS. |
| Q:When will my order ship? |
|
| A:All paid orders received before 3PM EST will be shipped on the same day. Everything else will be shipped on the next business day. |
| Q:Do you ship to Hawaii, Alaska and Puerto Rico? How much is it? |
|
| A:Yes. Please allow an additional 1-2 business days on normal transit times to these locations. Standard shipping will be free! |
| Q:Do you combine shipping charges? |
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| A:Since all of our items includes free shipping, YES! For Next Day and 2nd Day shipping services there is an additional charge. We charge $10 for Next Day and $5 for 2nd Day shipping. |
| Q:Where is my tracking information? |
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| A:The tracking information is emailed to your registered email address. |
| Q:Do you accept Visa, American Express, or MasterCard over the phone? |
|
| A:Yes we do accept credit cards via PayPal and our checkout system. Please call us at (347) 462-1500. |
| Q:Do you accept money orders and personal checks? |
|
| A:We only accept money orders, please call us at (347) 462-1500 to arrange a money order payment. |
| Q:How do I return an item? |
|
| A:Guaranteed cellular has made returning a product very easy. All you have to do is contact customer service at (347) 462-1500 for an RMA number. they will provide you with easy instructions on how to return your item. |
| Q:Who pays the return shipping? |
|
| A:We at guaranteed cellular believe that if you are not satisfied with a product you should not have to pay for the return shipping. Thats why we provide free prepaid return shipping labels to all our customers who want to return an item. Just call our customer service team at 347 462-1500. |
| Q:Whats your return policy? |
|
| A:We have a 30 days money back guarantee. if you don't like your product for any reason you can send it back for a full refund including any shipping fees that you paid. Just contact us at (347) 462-1500. DID I MENTION RETURN SHIPPING IS FREE! |
| Q:What if i don't like an item after i buy it? |
|
| A:if for any reason you are not 100% satisfied with your product you can return it for a full refund. we even pay for your return shipping. Just call 347 462-1500. |
| Q:Do you offer discounts if i buy two or more phones? |
|
| A:Yes we do offer a discount if you buy two or more phones. Please contact us at 347 462-1500. |
| Q:I am interested in multiple quantities or a wholesale order that is not currently listed on your store or auctions. Are you able to help me? |
|
| A:Yes we do have a wholesale division that will be able to help you. please contact us at (347) 462-1500 |
| Q:How can you offer such low prices? |
|
| A:We "Guaranteed Cellular" are a sister company of a wholesaler. Through them, we have direct access to all the phone manufacturers. Buying directly from them eliminates a lot of middle men. thats how we can offer quality products at such low prices. |
| Q:Can i pick up? |
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| A:Yes you can pick up at our warehouse. Please call at (347) 462-1500 to arrange a pickup. |
| Q:What does the "new condition" mean? |
|
| A:The products listed as new are 100% brand new phones. MONEY BACK GUARANTEED! |
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