Return Policy: 30 Days from the date of purchase!!

All refunds are subject to a 15% restocking fee.
All items must be returned in original packaging, including all original materials and Freebies. Shipping fees are NOT refundable.

Please contact us through Customer Support e-mail or GuitarHeroGame eBay message to obtain your RMA (Return Material Authorization).
If you receive a DOA (dead on arrival), or incorrect item please contact contact us within 14 days to arrange for a replacement.

Refunds must meet these simple requirements:
1. Item must be in the same condition that you received it. (no broken shrink wrap or seal)
2. Item must be returned within 30 days from the date of purchase.

Your purchase is 100% guaranteed. If you are not satisfied with your purchase for any reason,
please contact us using eBay message BEFORE leaving feedback and we will be more than happy to immediately assist you.
At GuitarHeroGame, our customers are the #1 priority, and we make every effort to ensure your shopping experience is a great one.

Items listed for auction are covered by a 90 days manufacture warranty.

Please be aware that the GuitarHeroGame eBay store, is NOT the same as RedOctane.com

No Refunds or Exchanges on items returned without an RMA (Return Material Authorization).

If you receive a DOA (dead on arrival), or incorrect item please contact us within 14 days to arrange for a replacement.