We specialize in carrying low cost refurbished items. What does that mean? It means the majority of items we carry are system pulls (removed from complete systems) or reconditioned. All of our item have been tested by trained technicians and are in good working order. Some of our products may have cosmetic imperfections due to wear and tear, but do not affect the performance of the unit. For these reasons, our warranty only covers the operation of the item and not the cosmetics.

We use serial numbered stickers on all the items we sell to identify our merchandise. Please do not remove these stickers unless you sure you will not need to return the item. These stickers will read void or show evidence of tampering if altered in any way. Removal or tampering with this serial sticker will void the warranty. All parts, new or pulls, carry a 90 day warranty unless noted from the day you receive the part. If an item is defective, we will gladly let you return the part for EXCHANGE ONLY. Shipping costs are not refundable. The customer is responsible for return shipping costs. We warranty our new LCD's against 3 or more dead pixels. No other extended warranties apply. All refunds are subject to a 10% restocking fee.

Most Items are shipped next business day after payment is received. We only use new boxes and packaging material. We take pride in packing each item as well as can be. Tracking numbers are issued and sent through email directly after the item ships. Please keep in mind most email companies such as Yahoo and Hotmail use bulk mail filters that may block mail. It may be necessary to disable the mail filter in order to receive your tracking information. Any order with a P.O. box will not get a tracking info email.

In the event an item was received damaged, we must be notified within 3 business days. Follow the instructions given and once we have received the item a replacement item will be sent out as soon as possible.

Returns:

• All products come with a 30-day warranty unless advertised differently
• No return/exchange/warranty after 30 days. NO Exceptions!
• All items are serial tagged. Tampering or removing this tag will void the warranty.
• DOA products, Deviations, Short-shipments and Damages must be reported within 3 business days from delivered date.
• All returns must include a valid RMA#.
• RMA # only valid within 14 business days from issued date.
• Returned packages with an invalid or expired RMA# will not be accepted.
• Warranty/RMA number will be invalidated and a restocking fee will apply if returned products are not in original packaging with all accessories.
• All defectives product will be replaced within warranty period.
• All refunds are subject to 15% restocking fee.
• Full refund of purchase price will be issued if replacement is not available for defective product.
• Pick up and return services are not available.
• Shipping/Return-shipping costs are not refundable.
• The customer is responsible for return shipping costs