By making a purchase on our website or placing a bid on our auction, buyer has already read and agreed all terms and policies stated in our policies and terms.

We do prepare our packages very well before delivery, and we are not responsible for all product damages or lost cause by the shipping carrier. Therefore, buyer must purchase insurance on all shipments, and buyer must file claims to the shipping carrier for the lost of damages.

All products will be shipped out in 2-5 business days upon full payment is cleared. If item is listed due to system/inventory error, we will refund the full amount in 1-5 business days.

Business Days/Phone Hours: M-F 11-6pm Pacific Time, close on all major holidays. 

NON-PAYING BIDDER POLICY
As stated in EBay User Agreement, "By bidding on any merchandise listed with Ebay, you agree and confirm your intention and ability to purchase the item at the close of the auction." In order to protect ourself, we enforce a Non-Paying Bidder policy.

If full payment has not been received in 14 days of auction close, item(s) will be re-listed and non-paying bidder strike will be submitted to eBay.

Non-Paying Bidder Strike can be removed from eBay if buyer pay for [5.75% eBay commission fee + 1.75 eBay listing fee] of the item price, or $4.5 minimum cancellation fee, whichever is higher. This is our fees. We have to enforce this policy because we still  have to pay fees if you bid and don't pay.

ABSOLUTELY NO STORE PICK UP FOR EBAY AUCTIONS

For damage/warranty claims, please read damage/warranty policy below.

If item is stated to be sold AS-IS, no return/exchange is available.

all returns/exchange must be made within 30 days of receipt. The item is returned with all of its original packaging and contents.

Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques, are not returnable under any circumstances.

Customer must report all missing, defects, improper fitment to what the description stated, or incorrect parts received through email within 7 calendar days of product received (in reference to the tracking number). Failure to notify us through our RMA System within 7 calendar days will forfeit your right to a refund or an exchange.

We do not accept RMA Request through fax, instant message, or voicemail message.

We only accept returns due to defects, improper fitment to what the description stated, and incorrect parts received. All parts must be unused, uninstalled, in 100% brand new condition, and is in original undamaged packaging.

RMA numbers expire 14 calendar days after they are issued. In other word, the return package must arrive to our warehouse within 30 calendar days of the RMA issued date.

RMA number must be clearly written below the address on the return shipping label only. Package returned without RMA number or using an expired RMA number will be refused and sent back to customer on customer's expense. No further claims will be accepted thereafter.

The customer is responsible for all freight charges incurred with the return or exchange for the defective parts.

It is the customer's full responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect from loss or damages.

In the event you are sent an incorrect parts, or parts that are proved to be improper fitment to what the description stated, customer MUST use the shipment method we suggested to return the package. We will ONLY reimburse the basic shipping fee of the suggested shipment method, excluding all extra shipping services such as insurance, signature confirmation, registered mail, etc.

If NO defectiveness, missing parts, improper fitment/compatibility, or incorrect part is found on the returned merchandize, return shipping fee will not be reimbursed, and the package will either be sent back on customer's expense or 5% restocking fee of the product price will be charged to the customer with no refund on the original shipping and handling cost.

We only replace damaged or defective item(s) with the same one, no exception.

It is our discretion to choose the proper shipment method for the replacement package(s).

Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of Racing Dimension.

Package will be refused back to customer on customer's expense with no further claims if the return item does not meet the return requirements.

If products are damaged during shipment and you paid for shipping insurance, please file a claim to the shipping carrier and report it to us and request the RMA# through email within 3 calendar days of receiving the item.

For USPS shipment, please take it to your local post office to file the insurance claims within 3 calendar days. Upon USPS notified us of your claim, depending on the product availability, we will ship out the replacement part within 2-5 business days.

We will pay for all freight costs incurred with damaged claims.

Buyer is required to follow our return policy for damage claim.

Only items have warranty statement posted on the product detail pages can be eligible for warranty claims.

If a part was successfully installed, went into service, and then failed, it may be eligible for warranty replacement. You must report to us through our email within 14 days of the failure, we will issue a Return Merchandise Authorization (RMA) number. Parts that are covered by a manufacturer's or our Store's warranty may be returned for exchange for like product replacement. Refunds are not issued on warranty items.

The customer is responsible for all freight charges incurred with the exchange. This includes the original freight cost to the customer.

Only items authorized for warranty service that pass warranty inspection will be processed. Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer and/or Racing Dimension, or do not pass a warranty inspection will be denied and returned, if requested, at the customer's expense. Unclaimed denied warranty returns will be destroyed.

We are only responsible for product replacement per the manufacturers warranty guidelines. No other responsibilities or warranties are expressed or implied.

Buyer is required to follow our return policy for warranty claim.