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| Q:What is your return policy for Hannulink items? |
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| A:The item must be returned in its original state, with tags, new and in its bag. We will refund the purchase price only, no shipping and handling in either direction to and from buyer. Please include all email correspondence, item number and your ebay name and email address in the return. |
| Q:What does NWT mean? |
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| A:NWT means New With Tag. All of our items are new, some have tags. |
| Q:I live close by, can I pick up my item? |
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| A:No, you can't pick up your item from us. We do not have a physical store location and are logistically not set up for pick ups. Please understand if we did, we would have to raise prices to offset our additional costs of business. |
| Q:What is your return policy for closeouts? |
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| A:All sales for closeouts (Zoot, Oomph, Canari) are final at these prices. Unless we make a mistake and ship the wrong item, we won't take returns or exchanges. |
| Q:Do you combine shipping? |
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| A:Yes, you can collect items for 7 days. As long as none of the items are being paid, they can be combined into one shipment. If something is paid, it will be transferred into the 'to be shipped' category and can't be combined with any other items bought at a later date.
Please wait for our final invoice and do not try and make up invoices yourself. |
| Q:When can I expect my order to arrive? |
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| A:From the time a label is created, please allow 1 business day for it to be taken to the post office. From the time we drop the order off it can take anywhere from 2-3 days for priority mail or 2-9 days for parcel post. We are not responsible for the USPS transit times and it may take longer. |
| Q:How much is the Handling Charge? |
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| A:$2/dom. order, $3/int'l no matter if that is one item or five items in an order. This covers at least some of our additional costs for materials, shop, storage, insurance, etc. to keep being able to offer these amazing prices. |
| Q:Do you ship internationally? |
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| A:Yes, but not to Mexico! Too many problems, shipments never reach their destination. We also reserve the right not to ship to certain destinations based on our experience with the country and their postal service. |
| Q:What address do you ship to? |
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| A:We only ship to the address that is confirmed in paypal and ebay. This is for our own protection. It is the buyers responsibility to have their current address listed there. If someone moved two years ago and hasn't updated their address, there is nothing we can do about it. |
| Q:Can international buyers pay with paypal? |
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| A:Yes. In order to avoid fraud, we reserve the right to only ship via trackable express mail to certain countries. |
| Q:Do I need to insure my purchase? |
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| A:It is in your best interest to insure your purchase. No insurance, no claim in case the item gets lost, and we are not responsible for a missing item. There are more and more people out there who think they can blame the seller for everything, so we might make insurance mandatory soon to prevent us from losing merchandise and money both. |
| Q:Why don't you answer my question? |
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| A:99% of all - no matter how often explained on our about me page, FAQ's, description or other page - questions are being answered within 24 hours. Please check your email settings if you don't hear from us. Please read our about me page!!! |
| Q:Why have I been blocked? |
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| A:Please ask yourself: Have I read hannulink's policies that are laid out in several different areas online? Most likely you have been blocked because you haven't, have created a lot of additional work for a $10-$20 purchase, possible hassle or reasons for unhappiness in our house and we simply feel it is better if you do not purchase from us anymore |
| Q:How do I confirm my address in paypal so you will accept my payment? |
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| A:You need to add a bank account and/or credit card to your account so paypal can verify your address. We can't do it for you, it is your account. Emails to us saying "I herewith confirm my address" won't work. If you don't know how to do it, please contact paypal and/or read their help files. |
| Q:I don't like my purchase. How do I return it to you? |
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| A:You don't if it is a closeout. All sales are final for close out items, and we say that in the description, the payment instructions, the about me page, the entry page of the shop and numerous times in FAQ. At these prices all sales are final. Please sell the item on if you don't want it. Please read our about me page. |
| Q:My purchase doesn't fit. Can you exchange it for a different size? |
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| A:In general, no. Closeout items are not available in a full size run and all sales are final. We give you the opportunity to ask sizing questions before you buy and we provide sizing for our items before the sale. Short of hand measuring an item again we will fit you if you contact us ahead of purchase. Please read our about me page also. |
| Q:Why does my monitor display an item in a different color than it is? |
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| A:Every monitor has different display settings, and they are under YOUR control. If a dark blue looks black on your computer, please adjust your settings. If the manufacturer calls a dark blue "obsidian", and we tell you it's dark blue, please don't buy the item and later complain to us you expected black shorts and don't want them cause they're blue |
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