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PAYMENTS: |
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| Payment is
required within 7 days of auction end or purchase. |
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| Domestic: |
Major credit/debit cards and eChecks via
PayPal |
| International: |
Major credit/debit cards and eChecks via
PayPal |
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We DO NOT accept personal check or any MAILED payment that requires "clearing time". |
| Currency: |
US Dollars |
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SHIPPING: |
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| Shipment Policy: |
Packages will ship within 24 to 48 hours from receipt of payment. Shipping charges include postage and delivery confirmation. Your confirmation # will be emailed to you.
Carrier is United States Postal Service (USPS)
Domestic: First Class
Mail or Priority Mail
International: US Airmail or Global Priority
International buyers are responsible for customs/tariff/tax/duties fees.
To qualify for the combined shipment rate, please wait until shopping is complete before paying. Multiple purchases will be combined into one invoice at discounted shipping rate.
Please refer to the listing page for the item's specific S&H charges. |
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| Insurance: |
Insurance is optional on most items but advisable. We are not responsible for lost uninsured packages due to freight (i.e. online tracking record states that the package has been delivered but you did not actually receive it). We will however assist in filing "lost mail" or "mail fraud". For lost insured packages, please contact us for more information. |
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BIDDING, RETURNS/REPLACEMENTS: |
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Bidding Policy: |
Please ask questions prior to bidding. Payment is
required within 7 days of purchase. An unpaid dispute will be filed on the
8th day. If no payment is made within 7 days of the dispute, the process
will be closed, a strike will be automatically placed on your account and
the item will be re-listed. |
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Returns:
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If not completely satisfied, you may
return an item for a replacement. Claims must be done within 3 days of
receipt of goods. All returned items must be in unused conditions.
Click here for
more details. |
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CUSTOMER
SERVICE: |
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| Merchandise: |
We describe our items to the best we can for our customers. When in doubt, please email us before bidding. Our merchandize are "New w/ Tags" (NWT) or "New Without Tags (NWOT) unless otherwise noted. We may make a mistake in listing an item as NWT when it's actually NWOT - but rest assured you will be receiving an "unworn" and new item. |
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Feedback/
Customer Service: |
Customer satisfaction is our #1 priority.
If in any way, you have thought we have failed you, please email us. We will do our best to resolve the matter. We will automatically post positive feedback after receiving one.
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| Contact Us: |
For questions
or concerns please read the FAQ section below. If your specific concern is not
addressed or you need more detail, please contact us.
Please allow at least 12 hours for email response. |
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Frequently Asked Questions: |
Q:
What is your return
policy?
Q: Do you combine shipping?
Q: When can I expect my order to arrive?
Q:
How much is the Shipping and Handling Charge?
Q: Do you ship internationally?
Q: Can I give you my credit card number?
Q: Can I cancel or retract my bid?
Q:
I changed my mind, can I cancel my order?
Q:
I have not received a response to my question.
Q: When do you post feedback?
ANSWERS:
Q:
What is your return policy?
A: You may return an item for a replacement (with a "Buy it Now" price equal to
or less than the item being returned). Please select a non-auction item
from our store and email us the item number. Then remit the shipping and
handling cost of the replacement item (can be found at the S&H section of the
listing) through PayPal or include/insert it in the returning package. We will
send out the replacement upon receiving your returned item and S&H payment.
Q: Do you combine shipping?
A: Yes, we combine shipping for multiple purchases! If you are bidding on
multiple items and would like to take advantage of our discounted shipping &
handling rate - please wait until shopping is complete before paying. Please
email us when you're done and ready to checkout - we will gladly adjust your
invoice to reflect the discounted S&H rate.
Back
Q: When can I expect my order to arrive?
A: Packages will ship within 2 business days from receipt of cleared payment.
From the day of shipment - the estimated delivery time for domestic routes will
be 4 to 7 business days and 7 to 15 business days for international shipments.
Q: How much is the Shipping and Handling Charge?
A: Please refer to specific listing for S&H charges. You will find shipping &
handling charges at the bottom of the page.
Q: Do you ship internationally?
A: Yes, we ship worldwide!
Q: Do you accept PayPal?
A: Yes, we prefer PayPal payments.
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Q: Can I give you my credit card number?
A: No, we do not process credit cards directly (by phone nor email). Please pay
with your credit or debit card through PayPal.
Back
Q: Can I cancel or retract my bid?
A: If you made a mistake and/or needed to cancel your bid, you can use the link
http://pages.ebay.com/help/buy/questions/retract-bid.html and at the bottom of
the page you will find the "Bid Retraction Form".
Q: I changed my mind, can I cancel my order?
A: Be sure to read the description or ask questions before bidding. eBay bids
and purchases are legally binding contract. eBay automatically charges us fees
for each successful sale transaction. The only way to receive a partial refund
is to file for a Non-Paying Bidder alert that may impact negatively on your eBay
record.
Back
Q: I have not received a response to my question.
A: Please wait at least 12 hours for an email response. If you do not receive a
response within 24 hours, please check your "SPAM" or "JUNK" mail folder or
disable any email filter. Also, please make sure your eBay email address is
up-to-date.
Q: When do you post feedback?
A: Our system is automated. It will reciprocate positive feedback for paid
purchases.
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