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| Q:What is your refund policy? |
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| A:If you are unhappy with your item, or for any reason, please contact me ASAP: jncstoafer@aol.com or carrie@herbsupplyhouse.com or 702-677-6147. |
| Q:Do you combine shipping? |
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| A:Yes. Shipping will automatically be combined if ordered within 3 days before checking out with Paypal. Email me to send a combined invoice if the shipping rate doubles, or if has been more than 3 days: jncstoafer@aol.com |
| Q:When can I expect my order to arrive? |
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| A:Detox Kits ship immediately. For some other items, please allow 2 weeks for delivery in the US. If you pay for priority mail, it may still take 10 days. This is because I order many items fresh. It is well worth the wait. Internation Item delivery times vary. |
| Q:Feedback |
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| A:I will do everything I can to make sure you are 100% satisfied. Please contact me with any problems you may experience before leaving negative or neutral feedback. I will do everything I can to make sure my customers are happy and keep coming back! |
| Q:What advice can you give me on taking herbs? |
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| A:I can suggest herbal supplements for overall health and wellbeing. I am not a doctor. For illnesses, it is best to consult a qualified healthcare practitioner. |
| Q:Do you ship Internationally? |
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| A:Yes. I ship Priority Mail International. However, I no longer ship to Hungary, Germany, Australia, Spain, Brazil, Iraq, Iran or Italy. If you order from these countries, your money will be refunded. If you insist on having your item shipped, and Customs confiscates your items, I will not be responsible. This is why I do not ship to these countries |
| Q:What is the expiration date on these? |
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| A:The expiration date on powdered herbs is 2 years if kept in a cool dry place. For cut herbs it is 1-2 years. Keep in mind that the older the herb gets, the less potent it becomes, and the more chance it has to become moldy. Keep it cool and dry and tightly sealed. You will receive fresh herbs, not second-hand warehouse-type herbs. |
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