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Highkcikz
Frequently Asked Questions
Q:What is your return policy?
A:We honor exchanges and refunds within 30 days of purchase date. The product must be in original condition and NOT WORN. Once we receive the item, the full purchase price (the product price + shipping fee you have paid) MINUS a 10% restocking fee and shipping fee will be refunded. Therefore, it is not a full refund.
Q:Are your products 100% authentic?
A:Yes, we sell only 100% authentic shoes. We do not support companies selling fakes. Our shoes are the real deal or your money back.
Q:When can I expect my order to arrive?
A:Domestic shipping (within United States) takes 1-5 days. But it also depends since on the weekends FedEX do not ship. International shipping may take longer. The estimated time is 7-10 days through USPS. However, customs may hold onto your item as long as they want. Certain countries do examine the package carefully.
Q:Do you ship internationally?
A:Yes, we do ship internationally to most countries and all continents. If you are not sure if we send to your country, you can always message us on ebay or email us at support@highkickz.com
Q:Will I be charged taxes? (international shipments)
A:It really depends on the country and the country's customs. However, we are telling you before you buy, all customers are responsible for international taxes and duty fees. We are not the ones charging the fee, it is your country
Q:How do I return your product?
A:Our return address is 166 Main Street. Hackensack, NJ 07601 While returning the product, please leave a note telling us the reason for return, an address we can ship another or same product to, and a phone number. We will discuss any problems over the phone if neccesary.


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