|
Q1: Do you offer combine shipping? |
|
A1:
Yes, we offer combine shipping within 7 days, and we
will offer you 10% postage discount. |
|
Q2: How do you delivery my orders ? |
|
A2:
We will send you the items by Hong Kong registered
airmail. If you need EMS delivery please contact us. |
|
Q3: How can I track my order? |
|
A3: You can track your
parcel on the website of the national post office in
your country, or at the HK post website:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp |
|
Q4: When will I receive my order? |
|
A4:
Except Lolita shoes, all orders will
be dispatched within 2 – 3 business days once payment
has been confirmed and you should receive your order
within 15 working days. If you haven’t receipt your
items during these periods, it may because: 1) you
probably have missed the delivery. please contact your
post office near you ASAP before it is returned to
sender. pls note: package will require your signature
upon arrival. if no one is at the address to claim upon
arrival. postman will drop a pick-up note. 2) your
package is probably being reviewed by customhouse. |
|
Q5: Is there any extra cost happened
to me when i receiving goods ? |
|
A5:
we have paid insurance and shipping cost in our side, if
there exist extra cost, it will be the tax charged by
your government. |
|
Q6: What countries do you ship to? |
|
A6:
We can ship to worldwide by registered airmail, except
Italy. Because all packages sent to Italy are currently
under serious inspection, if we sent by registered
airmail, it won’t past the inspection and will return to
us, so we only send items to Italy by DHL or UPS |
|
Q7: What if the item I want to buy is
out of stock? |
|
A7:
Please visit later, we will restore our shop every
month. |
|
Q8: What is your payment method ? |
|
A8:
We only accept paypal. |
|
Q9: What if I don’t know my size? |
|
A9:
There’s a size chart under the pictures, each size has a
reference data, please measure and choose the size
closest to you. |
|
Q10: What’s the material of your
Lolita shoes? |
|
A10:
PU and EVA |
|
Q11: About customize shoes? |
|
A11:
We only can customize Lolita style shoes for our
customers. You also can send us some pictures of the
Lolita style shoes you want to our email, we will try
to make it for you. But all customize shoes won’t accept
exchange or refund except quality problem. |
) 
