Sales invoice must accompany ALL returns, warranties and cores. All authorized merchandise MUST be returned in original packaging, unused and in resellable condition. No refund or exchanges for items over 15 calendar days from the date of receipt. Absolutely NO return or exchange on merchandise that shows signs of having been used, installed, or mounted. Original shipping and handling charges are not refundable.
Shortage and damage claims must be made within 5 working days from the receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Hite Parts Exchange cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Hite Parts Exchange. A 10% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. Exchanges are subject to 10% restocking fee. A 10% cancellation penalty fee will be applied to all cancellations of unshipped orders for any reason except if the product is not in stock, or we are unable to process the order due to our error(s) or mistake(s).
Warranty / Defect Claims
All warranty claims must be made through Hite Parts Exchange prior to shipping the product back. The buyer must first contact Hite Parts Exchange via phone or email to begin the warranty / defective claim process. A RMA number will be issued of the product is defective or in need of further inspection. Upon receipt of the product Hite Parts Exchange will forward the product to the manufacturer for inspection and testing. If the product is determined to be defective, Hite Parts Exchange will issue a full refund for the product and all incurred shipping charges. Any labor, installation, transportation and other costs can not and will not be refunded or compensated.