Store Policies
To All Customers,
PLEASE READ: IMPORTANT INFORMATION!
We sell may parts, accessories, and motorclothes in our store as well as our eBay store. Becuase of this we may need to special order your items. We have a maximum of 5 business days handling time to process your order. Your package will ship within this time. Please keep this in mind when placing an order.
Customer Service is available to answer your questions Monday - Friday 8:30am - 4:30pm Central Standard Time via email (ebay@houseofharley.com). Questions received over the weekend will have an answer the next business day.
PAYMENT
- Buyer needs to pay within 48 hours of the auction end.
- If payment is not received within 48 hours, negative feedback may be left and the user ID will be reported to eBay.
- If you cannot pay within the allotted time, please contact us immediately.
- No Personal or Business checks are accepted.
SHIPPING
Effective Immediately: We will no longer offer First Class Mail International. All International orders will be sent Express Mail. Orders may take longer than the 6-10 days the United States Post Office has listed. If your package has not arrived within 6-10 days after the 5 business day handling time. check your local Post Office. Customs may charge additional duties, taxes, etc. We will not be responsible for these charges.
We will not be responsible for lost packages after it leaves the U.S. and will not give refunds.
We will not ship to “Unconfirmed” Paypal addresses.
Unless otherwise requested before purchasing, we will only ship to the address listed on your Paypal account.
Shipping may state 2-3 business days, this does not include our handling time.
Order processing may take up to 5 business days. With a shipping estimate of 2-3 business days your package may take up to 8 business days to arrive. Business days are Monday through Friday and do not include holidays or closures due to weather. We appreciate your patience.
RETURNS
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Notification of defective items must be within 3 days of delivery NO EXCEPTIONS!
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Buyer is responsible for all shipping and insurance charges if the item needs returning.
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Returns must have all original packaging and the item(s) returned and found not to be defective or damaged will return to buyer at buyer's expense.
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Returns are subject to a 20% restocking fee.
IN CONCLUSION
Please remember, by bidding on or clicking the But-It-Now button you are entering a binding contract with us. It is your responsibility to ask all questions pertaining to the size, fitment, shipping charges, etc. before the end of the auction.
We try to make all of our transactions smooth and enjoyable. If, for any reason, you feel that our service has not been pleasurable, please email us at ebay@houseofharley.com . We pride ourselves on positive feedback and would like the chance to make any wrongs, right. |
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