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| Q:How do I know what is included in the auction? |
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| A:You can find all the info on the item on the auction page’s description section, along with our policy and payment info below. |
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| Q:How do you calculate S&H? |
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| A:The S&H is listed on the auction page. We offer standard shipping along with expedited services. For multiple purchases, our checkout system will determine the S&H based on shipping profiles shown in each auction whichever is higher. All additional shipping discounts will be applied automatically. |
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| Q:How do I proceed with payment? |
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| A:Once the auction ends, simple wait for the email from us with checkout procedure to your eBay registered email address, or you click on “Checkout” button on the auction page. We accept PayPal, Visa and Mastercard (US-issued only), money order, cashier’s check and personal check. |
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| Q:What countries do you ship? |
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| A:We ship within US, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, United Kingdom, Ireland, Greece, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden and Switzerland. Please refer back to auction page for S&H info. |
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| Q:Can I add in more quantity of the item from the auction? |
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| A:You will be able to do so during checkout, just update the quantity of the item in the shopping cart at the checkout. |
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| Q:Can I purchase insurance on the order? |
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| A:Insurance is an option we offer at the time of checkout at $2.00 per item. If you don’t want to purchase insurance, simply unclick the insurance box at the checkout. |
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| Q:How long will it take for my order to ship? |
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| A:Once the payment is received and cleared, it usually takes 1 business day for us to ship out your order. A shipment confirmation email will be sent to you once your order is shipped. |
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| Q:How do I track my order and how long will it take? |
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| A:A shipment confirmation email is sent to you once your order is shipped, or you can go to http://extremegoodies.com/ShipmentTracking/Tracking/Tracking.aspx |
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| Q:What is your return policy? |
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| A:We’ll be happy to make an exchange (for defective or incorrect item) or refund the product price less S&H within 30 days of your purchase via insured parcel post (USPS) to: PO BOX 1368, Arcadia, CA 91077. Please include the original receipt or record of purchase, the item must be in original condition. Please refer back to auction page for info. |
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