How do I know the shoes are authentic?
Id4soles is a professional sneaker seller located in the US. We only sell authentic top brand name sneakers with the original box. We are run by an experienced ebay team - Id4shoes - who has built a trusted reputation since 2000. ID4Shoes' 99.9% positive customer feedback
is the best proof.
What is the quality of the shoes?
Id4soles cooperates with authorized top brand dealers in the US, Taiwan, Hong Kong, and Japan. We buy shoes from those official dealers and carefully examine and treat each individual shoe by hand before we send it to our customers.
Are the shoes in the pictures the same as the actual items?
All of our shoes in photos are the same as the actual items. If there is any defect, we will show it in the photo. Please use our "hover over the photos" to inspect the shoes in detail.
Does my purchase come with bonus items like extra shoelaces, cards, tags, etc?
If the shoes come with a bonus item originally, we will ensure that our customers get the extra bonus item. Please first check the bonus item availability at the pertinent shoes' official website.
Can you keep me updated on new arrivals and store events from Id4soles?
This is my first time buying from ID4SOLES, what are the purchase steps?
It's our pleasure to start doing business with you. Please use following steps to purchase from us.
Find the shoes you love in our store.
Please make sure you are aware that we're located in the west coast of U.S. Domestic shipping is free. For international shipping, we currently utilize USPS Priority for a flat rate of $40 USD per package.
Select your exact shoes size and color.
Decide the quantity you would like to order. (single or multiple items order).
Please use Paypal to finish the checkout process. Once the payment is made, we will send the package to your specified address within 24 hours (1 day handling time). We reserve the right to charge CA residents a state sales tax of 8.25%. Thank you very much.
What are "Buy It Now", "Sale", and "Auction" categories?
Buy It Now category: Customer can buy the items immediately without having to bid against other customers.
Sale category: The place for our beloved customers to find the best offer from ID4SOLES store.
Auction category: Customers bid agaist each other for some particular shoes for a set period of time.
It must be noted that the size and color for shoes placed on ¡§Sale¡¨ and ¡§Auction¡¨ are limited as described in the photos and description. Customer ought to pay attention to ¡§Sale¡¨ and ¡§Auction¡¨ policy before making the offer. Thank you.
Do you accept credit cards, Western Union bank transfer, money orders, or personal checks?
We only accept PayPal as the payment method. PayPal is secure, easy, fast, and free for buyers.
If you do not have a PayPal account, please spare some minutes to create one
or you can ask your friends or family to help you pay through PayPal.
We do not accept other means for payment including credit cards, western union bank transfers, money orders, or personal checks.
Do you provide discount for bulk purchases?
In general, we do provide a discount for bulk purchase. Please send your inquiry to firstname.lastname@example.org.
Can I cancel my order?
Ebay charges us transaction fee (significant amount) when order is made by customer. The only way seller can cancel a order is by sending a strike to customer via Ebay's system.
Our policy is if payment is not completed within 7 days of order, we will have to send out strike to protect ourself. We hope you understand our dilemma.
What shipping service does Id4soles use for shipping? Is it reliable and fast?
Id4soles uses DHL and USPS. Insurance and tracking number service are included. When we ship the package out, we will also send out tracking information to our customers to track and confirm shipping process status.
Do you ship to my country?
Id4soles takes orders from customers around the world and we currently utilize USPS Priority to cover international shipping right now. We work as hard as we can to cover all the countries where our customers need us to ship to. Id4shoes, on the other hand, do ship to all corners of the world.
How much is the shipping cost and how long does it take to deliver my package?
Free shipping to continental US addresses utilizing USPS Priority or USPS Parcel Post depending on your location. This means your package will arrive within 2-8 business days 99% of the time, again depending on your location.
USD $13.99 for shipping to Alaska, Hawaii and other US protectorates.
We do offer international shipping automatically thru USPS as of now. We are currently working with shipping couriers to enable cheaper international shipping in the future. You can still order from us if you are not located in the U.S. but we need to add $40 USD to the order to cover international shipping, utilizing USPS Priority.
Can I change the shipping address, shoes size or color?
If you need to change size, color or shipping address, please inform us right after your payment.
We request you to do so because our shipping process is very fast (normally within 12 hours of payment). Before your order is sent, we are happy to accommodate your needs. However, after the item is sent, such requests will not be able to be accomplished.
In addition to shipping fee, is there any other fee I need to pay? How about custom fees, duties, and taxes?
There are no other fees you need to pay to us. However, it must be noted that Id4soles is not responsible for any customs fees, taxes and duties. Before purchasing shoes from us, customers must be aware of this policy. If you do not agree with it, please do not bid on it. Thank you very much.
Is it possible that the custom office in my country hold the package? How do I handle it?
We can mark your package as a gift and we also can lower down the value for you. Some countries like Italy, Netherlands, Mauritius, Guatemala, Reunion, and maybe some other countries have more strict customs regulations. We can only mark it as merchandise and slightly lower the value for customers from those countries. If the customs still tax the package, buyers will be responsible for it. We hope you understand this is the best we could do for you.
Do you provide tracking information for my order?
Yes, we do. Once we receive payment from you, we will ship your item out as soon as we can. We will email the tracking information to you.
What is the return and exchange policy?
We accept returns with following policies within 14 days of purchase:
If buyer receives an item which does not match the description on its ebay listing:
Id4soles strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and include your ebay ID and the ebay item number of your purchase. We will give you information to return the shoes and we will pay for the shipping fees which are incurred in the process.
If buyer receives a correct item as described in the ebay listing, but buyer wants to change to a different size:
Please contact us to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsibile for the shipping cost which incurs in the exchange process. If we do not have other size for you, we will accept the return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, we will refund the full amount less shipping cost to you. In other words, buyer will be responsibile for the shipping cost which are incurred in the process. Please ensure you return the shoes with orignal box and labels in unworn condition, otherwise we will not be able to refund your cost.
If buyer receives a correct item as described in the ebay listing, but buyer wants to return for other reasons:
Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsibile for the shipping cost which are incurred in the process.
The package was attempted to be delivered to me but it has failed, or I was informed that the address is incorrect or can not be found. What should I do?
Most of the time, this is because there is nobody home when delivery is attempted. Please first check the status of package first through the tracking system. It is easier for customers to contact the local post office first. More often than not, customers can pick up the package directly from the post office. If the package is still missing, please contact us at email@example.com. Please provide your eBay ID and the eBay item number of your purchase. We will try our best to get the package.