| PRODUCT Return to page top |
| Q1 |
Do the pictures show the real items? |
| A1 |
Yes all the pictures show the real items, however pictures cannot reflect 100% how the real items look like in real life. |
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| Q2 |
Do you have different sizes than the size stated in the listing? |
| A2 |
Most items (except some JACKETS and COATS) from our store are in ONE size only, which is about size S for Westerners. If you want to have more accurate measurements, please refer to the measurement chart in every listing, or contact us, thank you. |
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| Q3 |
Do the pictures show the real color? |
| A3 |
Yes the pictures show the real items (and of course, real COLOR), however due to monitor differentiation and sunlight exposure, the pictures may not reflect the true color in real life. |
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| Q4 |
I can see that there are different colors for the same item, how may I select the color? |
| A4 |
Yes we have different colors for buyers to choose from for some items. You may click the pull down menu of “Color” and click the color you wish, and our eBay store will show you a list of available colors. |
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| PAYMENT Return to page top |
| Q1 |
How may I pay for the items? |
| A1 |
We accept PAYPAL. If you do not have a PAYPAL account, please visit www.paypal.com and register a new one. It is easy and fast to use, and most sellers accept PAYPAL. |
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| Q2 |
Within how many days I need to settle the payment? |
| A2 |
You may settle the payment within 5 working days. If you have any difficulties in it, please contact us and we try to make an arrangement for you. |
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| Q3 |
So what is the next step after I have paid for the items? |
| A3 |
We will send you the confirmation mails to your PAYPAL email address within 48 working hours. Please check the mails to CONFIRM your ADDRESS. It is very important! |
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| SHIPMENT Return to page top |
| Q1 |
Will you ship to my country? |
| A1 |
We ship to WORLDWIDE at SAME SHIPPING and HANDLING FEE. However, for CHINA and ITALY, you will need to add USD 2.00 for registered post for package security. |
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| Q2 |
May I combine shipment for multiple items? |
| A2 |
Since Shipping and Handling Fee is proportional to
1. Weight of the package
2. Number of items
I am sorry but we are not able to combine any shipping and handling fee, thank you for your understanding. However, we might offer some discount on multiple purchase, please contact us for more details, thank you. |
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| Q3 |
When will I receive my items? |
| A3 |
In most cases, we will ship the item with 7 working days after receiving payment. It will take about 7-15 working days for delivery by Hongkong Post, excluding customs clearance, however this it not a guarantee. If you wish to have faster and guaranteed shipping, please contact us for Express Mailing Services (EMS), with extra cost applies. |
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| Q4 |
What postal service do you use? How can I make sure that the items will not get lost? |
| A4 |
We use Hongkong Post. If you wish to ship your package with a tracking number, you may accept the “Optional Insurance” in the invoice, so that your package can we well tracked, thank you. |
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| DISCOUNT Return to page top |
| Q1 |
Do I get any discount if I buy more items? |
| A1 |
Before you bid, you may contact us for combined shipping discount if you buy 3 or more items. Thank You! |
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| Q2 |
Do you combine postage? |
| A2 |
We are sorry but we DO NOT combined postage! The shipping and handling fee of each item is calculated SEPARATELY. Combined purchase does not mean that you only need to pay for the shipping fee of ONE ITEM, as the postage fee is directly proportional to the weight of the package. PLEASE DO NOT BID IF YOU DO NOT AGREE WITH IT, thank you! |
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| RETURN & REFUND Return to page top |
| Q1 |
If I do not like the item, may I ship it back for item exchange or refund? |
| A1 |
In most cases, you may ship the item back for item exchange or 90% refund (10% as restocking fee). Please remember to keep the item n a brand new condition (unused, unwashed, with tag). We will try our best to work things out for you. |
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| Q2 |
Do I need to pay for the postage to ship you the item? |
| A2 |
Yes you need to pay for the postage as according to eBay and PAYPAL’s policy, sellers are not responsible for the postage back, thank you. |
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