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Company Policy
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The shipping price quoted in the auction is for areas in the continental USA only. For shipping prices to AK, HI and international, please e-mail us with your exact shipping address to get a quote.
Some items could not be ship to P.O. Box, Military Mail Box, APO's or FPO's. In this situation, we can only ship to a physical address.
Any VAT and/or Duties are the responsibility of the buyer.
Shipping time takes 1 to 2 days processing plus 3 to 7 days transit. Therefore, you can expect your order to be delivered between 4 to 10 business days of placing your order. The transit time for all international orders will be longer, depending out the country and custom delay. Orders are normally shipped via UPS or USPS. Once a tracking number is assigned, you will be notified by email.
You may then track your order the following day at www.ups.com. See below for a list of our carriers and their links and numbers:
UPS
• Package Tracking: http://www.ups.com
• Phone: 1-800-742-5877
U.S. Postal Service
• Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm
Incorrect Address:
Buyers will be responsible for additional shipping charges incurred due to incorrect/invalid shipping/delivery addresses or where shipments are not deliverable. |
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IMPORTANT, PLEASE READ!!!
All sales are final unless there is a 30 days money back guarantee logo in that particular listing. That particular item is subjected to our 30 days money back guarantee. If you are not happy with your purchase for any reason, please return it to us for refund or exchange. Restriction may apply and will clearly stated in the listing.
All items shipped have been inspected to avoid any manufacturer flaw. However, mistakes may still happen and on such cases we will replace any wrong item at no extra cost to the buyer. Please read our shipping and return policies below.
The buyer agrees to comply with all applicable laws and regulations of the various states of the United States. The buyer further agrees and represent that he/she is buying only for his/her own personal use only and not for resale or export.
I LOVE MY MOTOR do not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business except as expressly provided herein. I LOVE MY MOTOR will not be liable for any consequential, special, indirect, or punitive damages, even if advised for the possibility of such damages or for any claim by any third party. The buyer agrees that for any liability related to the purchase of product, I LOVE MY MOTOR is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Notwithstanding anything in this agreement to the contrary, the remedies set forth in this agreement shall apply even if such remedies fail their essential purpose.
Your satisfaction is our goal; we stand behind all the products that we sell. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order.
Warranties:
A 60-day limited warranty provided by the manufacturer applies to all items sold, unless otherwise stated. The manufacturer warrants all parts to be free from factory defects in workmanship and materials. It covers the replacement of a defective part within the original warranty period. If a replacement is not available, a full refund for the cost of the part, only, will be issued. Shipping and handling are not refundable.
We shall issue a replacement for the defective part at no extra cost to the customer. However, the buyer is required to send back the defective part at his own expense.
Most of our products come direct from the manufacturer and are intended for jobber purposes, instruction manuals may not be included. Installation by a professional is recommended in order to avoid damage to the product. Warranty may be voided due to improper installation.
• Our liability under no circumstances shall exceed the amount of the original sale.
• The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, installation, alteration or modifications.
• The warranty does not cover cost of installation, removal, normal wear and tear, and consequential or subsequent damages.
You may report a defective product by calling our Customer Service at 1.562.219.3248.
Problems with an order?
If something is wrong with an order, we certainly do want to help you. Please read the following for more information on how to proceed.
If you would like to find out the status of your order you may call Customer Service at 1.562.219.3248 to obtain order status.
Shipping Problems:
Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver.
Shipping Damage:
Damages must be reported and filed with carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Carrier Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.
Missing Item/s:
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock we may have to split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also contact us at 1.562.219.3248 for estimated delivery dates for every shipment associated with your order.
Wrong Item/s:
If you received a wrong item, this should be reported within 3 business days from date of receipt. We shall provide you with a mailing label to ship back the wrong part. The replacement will only be sent once the wrong item has been received and confirmed by us.
Our Customer Service Department can be reached at 1.562.219.3248. |
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Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps.
1. Contact Customer Service at 1.562.219.3248 to obtain an RMA (Return Merchandise Authorization) number.
2. Pack the items in the original boxes together with the original packing slip (receipt).
3. Write the RMA number that was given to you outside the shipping box for identification. Items without RMA number will not be issued any refund or replacements.
4. Mail the package back to our address.
5. Please note that return mailing labels obtained from us are valid for domestic returns only. In addition, if you use a mailing label provided by our Customer Service and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
6. Your return will be processed as soon as we get the item back and inspected.
7. All return shipment must be postage paid. COD packages will not be accepted.
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. 30 days money-back guarantee start counting from the day you make the purchase.
7. Customer is responsible for shipping charges on merchandise return. Original & Return shipping charge will be reimbursed ONLY when the merchandise is defect, missing parts, or an error in shipment.
IMPORTANT, PLEASE READ !!!
We will make every effort to speed your exchange or refund. All refunds will be made via original method of payment. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please do understand this time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
No Retune or Exchange after 30 days of receipt of merchandise. No Exception.
You may call our Customer Service at 1.562.219.3248 for additional information. |
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