Store Hours: 10AM - 5PM PST (Monday - Friday)
Question: (510) 226-5888
*We do not ship on weekends and holidays until the next business day. (**For example, an order placed on Friday after 3 PM will not ship until Monday, (the next business day). If Monday is a Holiday that is being observed, your order will not ship until Tuesday .)
TERMS AND CONDITIONS
Please read before bidding.
By bidding in this auction you have agreed to the following terms:
WARRANTY AND RETURN POLICY:
· We offer up to 14 days replacement warranty.
· We are not responsible for item incompatibility.
· No Refunds or Exchanges on items returned without a RMA (Return Material Authorization).
Materials must be returned in SAME condition as when purchased.
When you send the item, you'll need to include tracking information. For items worth $250.00 or more, signature confirmation is required.
Important: If you refuse delivery of an item so you won't have to return it, the item won't be covered by eBay Buyer Protection.
· Items returned without RMA may be refused and send back to the sender.
· No RMA will be issued for defects or shortages reported more than 14 days after receive of the item.
· After receiving of a RMA number, if we do not receive the item within 15 days for domestic purchases or 30 days for international purchases, we will no longer issue a refund for the item purchased.
· Full refund (including shipping and handling charge) will only be issued for defective, damaged, or misrepresented item upon arrival within 5 days after receive of the item.
· Item refund (not including shipping and handling charges)
· We do not provide the return shipping fee or issue a return label for the item's return.
· You cannot return the item if you change your mind or purchased the wrong item.
· For refund transactions will be charged a 15% restocking fee. After 7 days no refund will be issued.
· We accept PayPal.
· We accept Visa and Master Card with provided information.
· Buyer must pay within 3 days of auction end or contact us firstname.lastname@example.org with payment information. All items unpaid after 3 business days will be place back into inventory unless otherwise notified.
Credit Card (Visa or Master card only):
· Please Fax to 1-510-226-5889 or email us your:
o Exact name shown on the card
o Billing address (Shipping address as well if it differs from the billing address)
o Card number
o Expiration date
o 3-digit Security code.
· Please notify us if the shipping address is different from the billing address.
· California residents are required by law to pay 9.00% sales tax.
· The winner will pay the fee (if free shipping is not offered) as advertised below per item.
· Please select from the given choices of shipping methods. If the buyer has an otherwise suggestion, please notify us as soon as possible.
· Please note that different shipping methods may vary the days of arrival. Choose wisely upon buyer’s own discretions.
· We ship all of our products within 1-2 business days.
· *We do not ship on weekends and holidays until the next business day. (**For example, an order placed on Friday after 3 PM will not ship until Monday, (the next business day). If Monday is a Holiday that is being observed, your order will not ship until Tuesday .)
· We may occasionally upgrade the shipping service, from USPS to UPS, for free without prior notification.
· For international purchases, we will add additional fees for shipping insurance. This fee is mandatory for international purchases and will not be waived.
For International USPS service, Although the normal shipping time for most countries will be 10-30 days, for some countries such as Italy, France, Spain, Brazil, India, Sri Lanka and etc., the shipping time could be up to 75 days because of the delay at customs. Since there is no tracking information, please understand the shipping process is totally out of our control.
· All shipping and free shipping promotionsare according to the 48 states, Hawaii, Alaska and international may contain additional charges.
· All free shipping promotion is according to the lower 48 states, Hawaii, Alaska, U.S. territories, and international shipping are not included in the promotion.
· We offer shipping insurance for the 48 states upon request. Please contact us through email to request the optional service, however, some item may require shipping insurance domestically and internationally and we will notify that in our description.
· Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
· We are not operational during weekends and holidays.
· Please note that the shipping addresses are according to the Paypal registered addresses. If the buyers wish to change the shipping addresses please notify us through email for the procedures of change of shipping addresses.
· We welcome your questions! Please contact us using Ebay or email us at: email@example.com