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Frequently Asked Questions


After the cartridge is inserted into the printer, why does the printer not recognise the cartridge?

  • Take all the cartridgs out from printer, power off your printer for two minute and reinstall it again.
  • Use a dry cloth or paper tissue to clean the chip and reinstall it.
  • Sometimes when a OEM cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?

  • Warning prompt is set by the printer manufacturer.
  • Click YES to continue printing.
  • There is no impact on printer and printing quality.
  • When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?

  • The printer only estimates the level of the ink in the cartridge. It is not a precise measurement.
  • The new cartridges should be full and should last as long as normal.
  • Nothing prints out or color absence exists when new cartridge(s) are installed. Why does it happen?

  • Ensure that you have purchased the correct cartridge for your printer.
  • Make sure the printhead works normally. Conduct printhead cleaning if it's dry or blocked.
  • Or blocked can be remove alcohol swab cartridges printhead.
  • Make sure the yellow sealing label is removed before installation. Absolutely, make sure the air holes are printed for cartridges with a yellow pin attached (non-yellow sealing lable cartridge).
  • Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?

  • First make sure you are using the most current version of the printer driver.
  • Most printers will have a utility function which will give you an option to allign the printer head. Follow the instructions on the screen.
  • Make sure to use the printer's power switch to turn off the printer, otherwise the settings will not be saved.
  • If you have already tried to align the print head and did not have any success, try turning high speed off in the printer driver settings.
  • Only garbled text is printing. Why?

  • The interface cable may not be securely connected. Turn off the printer and computer. Disconnect and reconnect the cable on both the printer and computer.
  • Make sure the printer is directly connected to the computer and not through a pass through device such as a switchbox. Make sure the printer cable is fully-shielded and meets the printer's specifications (a fully shielded IEEE-1284.4, D4 mode, compliant parallel cable is recommended with a length of 6 feet or less if you are using a PC).
  • If you are only experiencing the issue when trying to print from Windows, make sure you are using the correct driver. Select your default printer driver. Check for and delete any stalled print jobs.

    When I print a sheet, the colours do not exactly match the ones displayed on my screen.

  • Differing monitor drivers will produce slightly different colours and therefore the colours displayed on your screen will always be slightly different than the ones that your printer prints.
  • You could try to match them but each program uses a slightly different driver and therefore each colour scheme is slightly different.

  • Toner Cartridge

    Pages printed out are light in color, why?
  • The printer setting may be in "toner save" mode, please reset to the default mode.
  • The OPC drum may be aged.Please replace it.
  • The mirror of laser scanner may be blurry with dust.Please clean it.
  • The LBD of laser scanner may be aged. Please replace it.
  • There are scratches on your print, why?

  • If you print on glossy paper, prints may be scratched if not handled properly. Don't place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.
  • The film for fix image is contaminated and need replaced.
  • The tempeature of heat the potsherd is too low, you may replace the potsherd.
  • The toner in the cartridge is disqualification. please use the regular one.
  • Your printout is blurry or smeared.

  • Make sure your paper isn't damp or curled, or loaded face down (the printable side should be face up).
  • Replace the OPC.
  • Load a new sheet of plain paper and press the paper button to eject it. Do this several times. If you still have a problem, ink may have leaked inside the printer, and you need to clean it.
  • Align the print head.
  • Remove each sheet from the output tray as it is printed.
  • Avoid handling printouts on glossy paper for a few hours to allow the ink to set.
  • If ink smears on the back of a printout, clean the inside of the printer.
  • If you are using double-sided paper and printing heavily saturated or dark images on the front side of the paper, you may notice that smudges or marks appear on the front when you print the second side. If one side of the paper will contain a lighter image or text, print that side first to eliminate marks or smudging.
  • How to fix paper jam

  • When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs. 1. Turn off the printer.
    2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
    3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
    4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
    5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance and/or repair.
  • To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.


  • Preventing a printer paper jam
    As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. * Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.