MAP- UPS Ground Transit Time

We combine S&H whenever possible- If you are purchasing multiple items, you can wait to pay until we send you an invoice with combined S&H, or we will refund you any overpayment, if items can ship together. If you need the S&H rate for HI, AK, PR, or options other than UPS Ground, just email me the shipping service you want and your zip code.

Return & Exchange Policy

Defective items- please contact us first, to notify us of the damage or defect. We will work with you and the manufacturer to get you the replacement parts you need. We at JC Aquatics aren't responsible for any personal property damage or injury due to defective or flawed items, or items not used as intended or instructed.

Damaged items- Please inspect all items when they arrive to make sure they are intact. Damaged items must be reported to us within 7 days of delivery. Don't dispose of any packaging until after you determine there are no problems. Original packaging is needed for the claim investigation. We will not be responsilble for damaged items that aren't reported in the proper time frame, or cannot be filed due to not having all the packaging. A damaged item will replaced with a new one once the original is recieved back here. Contact us for instructions on return shipping.

Returns- New & unopened items can be returned to us for a credit of the original purchase price- less S&H fees for up to 30 days after the purchase date. After 30 days there will be a 10% restocking fee. It is the customers responsibility to repack, ship and insure the package. Any damage done to the item being returned will be subtracted from the credit and will be up to the customer to submit a claim.

***Unopened ebay items returned, are also subject to having ebay fees subtracted from the refund total.