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| Q:Is the Dog Tag Black in color? |
|
| A:All dog tags are either Silver Tone or Gold Tone with engraving. Since the dog tag has a shiny chrome or mirror like finish that reflects light, it was photographed with the flash turned off. |
| Q:What do I get with a dog tag purchase? |
|
| A:You get:
a) choice of gold tone or silver tone
b) choice of chain or keychain
c) free line of text engraving
d) free gift box |
| Q:How is the image engraved on the tag? Will it rub or peel off? |
|
| A:The image is engraved with a computerized engraving machine that engraves each fine dot to make up the whole picture. As a result the image cannot rub or peel off for the life of the Pendant. The image is like a hologram that looks perfect when the light hits it right, |
| Q:how do i send u my choices and text engraving details? Can I add them in the Paypal notes section? |
|
| A:You can send it to my email address gold10kmail@yahoo.com. When Paypal runs their updates, I do not get the comments in the Paypal notes setion. So! either email it or make sure i got it via email. Again, the email address is gold10kmail@yahoo.com |
| Q:Is the dog tag made of real sterling silver or 10k gold? if not What is the dog tag made of? |
|
| A:No! its NOT made of real sterling silver or 10k gold. Its 10k gold plated for the gold tone and Rhodium plated for teh silver tone, unlike our competition we use the superior quality 2T(2.1 mm thick) Rhodium plated dog tags that last longer, and produce brighter and sharper images than the nickel plated dog tags. |
| Q:Can i get more then one line of text put on the back? OR Can I get My Photo put on the back? |
|
| A:Yes, u can get upto 5 lines of text put on the back. You can buy additional lines at our Ebay Store for $1.50. Yes! You can purchase an additional photo to be engraved on the back at our Ebay Store for $2.99. |
| Q:I do not see what I want in your premade tags, for example a peace symbol, what do i do? |
|
| A:You can request what u want in the premade tags, for example a peace symbol via email and we will engrave one and upload it on our ebay store and send u a link within 24 to 48 hours. There is NO additional charge for this service. |
| Q:what kind of Photo do i need to send you for engraving a photo on a dog tag? |
|
| A:you need to send me a CLEAR picture.
recommended photos: Potrait photos taken by professinals like Glamor Shots, Olan mills, Sears, Walmart, School pictures. High resolution Pictures taken with a good camera.
Not recommended: Scans of Computer printouts, polariods, overexposed pictures taken in the sunlight, a picture of a picture. |
| Q:How do i send you the picture and text? |
|
| A:You can scan the picture at a medium or high resolution and type the text in the message body and attach the picture as a jpeg, jpg or bmp file and send it to my email address gold10kmail@yahoo.com |
| Q:Can i call you if i still have questions? |
|
| A:Yes! you can call me at 850 449 9858 between monday to saturday between 11 am to 8 pm EST. ALternatively, You may call my assitant at 407 580 9958 during the same hours. If u get voicemail, please leave your name, contact number and good time to call you back. |
| Q:How long does it take you to make and ship the tag? |
|
| A:All orders are shipped with 24 hours of a Cleared payment unless we are waiting for the customer to answer a specific question. |
| Q:How long is the shipping time? |
|
| A:Within the US, its normally 3 - 5 business days. |
| Q:What is the Shipping cost? |
|
| A:Domestic shipping within the United States 3.99 for the first dog tag and 1.99 for each additonal dog tag. |
| Q:What makes up the shipping cost for this item? |
|
| A:The cost of postage, delivery confirmation, printing labels, printer ink, envelopes, packaging tape, gift boxes, cost of gas to go to post office, labor to make and package dogtag and wait in line post office make up the shipping and handling charge for the dog tag. |
| Q:what if i have a bulk order of 10 or more items? |
|
| A:You can email us gold10kmail@yahoo.com or call us at 850-449-9858 or 407580-9958 for our bulk order pricing. Thank you for takingthe time to read this FAQ page. Best regards - Management |
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