Jomashop will service every brand name watch sold in our eBay store (see chart for exceptions) for a period of 1 to 5 years after purchase. The amount of time Jomashop will cover a watch will be written in the listing, and for a quick reference on the chart below.
What does our warranty cover?
The warranty covers the servicing of watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time. Furthermore, although Jomashop's warranty doesn't cover watch batteries, we do offer up to a 2 month battery replacement.
What does our warranty not cover?
Our warranty does not cover "external damage," to the product, damage that occurs from having the watch serviced by a 3rd party, or any water damage as explained below:
Jomashop does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet/strap, watch bezel, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Lastly, the Jomashop warranty does not cover water damage.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Jomashop. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer's water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
No wristwatch is truly waterproof. Watches are resistant to water under certain specific conditions. If you use your watch within the water resistance limits specific by the manufacturer, you should get many years of dependable service from it.
To avoid damage to a diving watch, always be certain that the crown and case are locked or screwed down before submerging the watch in water. In addition, to prevent corrosion of sensitive watch materials, always clean the watch with freshwater after submerging in saltwater.
If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact Jomashop to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Jomashop and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Jomashop will gladly refund your original payment.
Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
Order Changes And Cancellations
We cannot modify orders after they are placed. There is also a limited amount of time during which we can cancel orders. If you would like to attempt to cancel your order before it ships out, please open a cancellation request with eBay.
We will respond to your e-mail to let you know if we were able to modify or cancel the order. Please note that if you did not receive a reply from Jomashop then your request to cancel the order has not been effected.
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Jomashop. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by clicking on the Return Request Form, please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Jomashop within 5 days of receipt of your shipment to make the necessary corrections.
If your automatic watch is not maintaining time correctly, click here to print the Watch Repair Form.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Return Request Form. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
Place the original package into a shipping carton.
Include the invoice and the reason for the return. If defective, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer's package.
The RMA number must be clearly written on the shipping carton to prevent refusal.
We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
If an order is shipping via ground shipping, the initial shipment fee incurred by Jomashop to ship the merchandise will be deducted from the refunded amount.
Select items sold on Jomashop may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, all orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop staff via mail, fax or e-mail.
Jomashop will accept payments via Paypal.
Verification of Orders
Orders may be subject to Jomashop verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a "declined" error message when your order is placed, you must contact your bank. Jomashop has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a "declined" message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
Jomashop reserves the right to refuse an order when the address or credit card is not verifiable.
All online international orders are verified through the Jomashop payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.
Duty and Shipping
Jomashop does not assess duty for an international order and International orders are subject to applicable customs, and import duties and taxes, which are the sole responsibility of the customer. Please contact your local customs office for details. All International Orders over $500.00 will ship via UPS and are subject to UPS Delivery Fees, in addition to all applicable duties and taxes. All APO/FPO addressed packages will ship via USPS. To calculate the shipping rate for your order, please refer to the shipping chart below.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Jomashop. If the item is received damaged, please contact Jomashop within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.