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1. Do the batteries you sell are OEM and where are they made?
2. What kind of charger can charge the Ni-MH battery?
3. Do your plugs fit the US outlet?
4. Do you combine shipping?
5. What is the scope of your shipping?
6. "I have discharged the battery to zero volts, and fully discharge and fully charge as your instruction, but the battery can not charge to 100% capacity." It is involved with over discharge and over charge.
7. What does the light indicator mean when charging battery?
8. If your battery can not charge with our battery charger, what is matter with the charger?
9. The New Battery Isn't Charging. Is it defective battery?
10. The laptop battery still reports 7 minutes of life when it is 100% charged, but the battery actually lasted about 2.5 hours. Are the internal electronics of this battery (the part that reports status) are okay?
11. How to discharge and charge laptop battery?
12. How to discharge and charge camera battery?
1. Do the batteries you sell are OEM and where are they made?
We sell brand new replacement/compatible batteries that are manufactured to meet the specifications of the original brand manufacturer. Our products are made in China, but most of our Battery Cells are from Japan.
2. What kind of charger can charge the Ni-MH battery?
Ni-MH battery only could be charged by the Ni-MH charger. If your charger is only charge for the Ni-Cd charger, it cannot charge the Ni-MH battery. If your charger can charge the Ni-MH battery, it also can charge the Ni-Cd battery.
3. Do your plugs fit the US outlet?
All of our plugs can be inserted into the electrical outlet of USA.
4. Do you combine shipping?
We can combine shipping to the address of the United States (except Guam and VI) or Canada if you buy two or more than two items. Please note: bid the item but do not pay first, then inform us to send you an invoice to make payment, so that we can combine shipping for you. We also can give you discount on shipping and handing fee if you buy two or more than two items in our store.
5. What is the scope of your shipping?
We only ship our items to United States (excepte Guam and VI) and Canada and we are sorry that we do not ship our item to other countries.
6. "I have discharged the battery to zero volts, and fully discharge and fully charge as your instruction, but the battery can not charge to 100% capacity." It is involved with over discharge and over charge.
Our battery pack is made up of several cells. If you discharge the battery to zero, what will most likely happen is that one or more of the cells will "reverse" because they are weaker than the other cells. The reversed cell begins to accept a "backwards" charge from the other better charged cells around it. This will kill the battery. So we should stop the discharge at one point, rather than letting the pack slump down to zero volts.

In the meantime, when the battery is at its full capacity, we should not plug the AC adapter to trickle charge the battery. It will overcharge the battery.
Note: Over discharge and overcharge the battery will damage the battery.

7. What does the light indicator mean when charging battery?
(1).Plug the AC power adapter in a wall outlet.
(2). Connect the AC Power adaptor supplied with charger to the DC in jack.
(3). "Status" indicator shows RED when the charger is ready and "Charger" indicator shows flashing Green when waiting for battery pack.
(4). Slide battery pack in the charger and "Charger" indicator goes RED when charging.
(5). "Charger" indicator show RED and GREEN alternatively when battery pack has more than 90% charged.
(6).When the battery pack is fully charged, the "Charger" indicator shows a steady green.
(7). After the battery pack fully charged, slide the battery pack out.
(8). Unplug DC power, "CHARGE" and "STATUS" indicators go out.
8. If your battery can not charge with our battery charger, what is matter with the charger?
There is maybe some electrical contact problem in your charger and you can fix it yourself in a few minutes.

(1). Remove your charger from the DC adapter.
(2). There are two hooks at the bottom of the charger.
(3). Your can release the top charging plate by pushing the hooks with two fingers.
(4). The top charging plate will release from the top.
(5). At the bottom of the charging plate, there will be three metallic contacts.
(6). Try pulling all the contacts so that it will avoid the bad connection.
(7). Slowly re-insert the charging plate to the charging base.
(8). Re-connect the DC adapter and your charger should work.

9. The New Battery Isn't Charging. Is it defective battery?
New batteries are shipped in a discharged condition or with very low capacity and must charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to the user's manual for charging instructions. Rechargeable batteries should be cycled (fully charged and then fully discharged) three to five times initially to allow them to reach their full capacity. (Note: it is normal for a battery to become warm to the touch during charging and discharging).

Note:
New batteries are hard for the device to charge; they have never been fully charged and are therefore "unformed". Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device for about one hour and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry; it's perfectly normal.

10. The laptop battery still reports 7 minutes of life when it is 100% charged, but the battery actually lasted about 2.5 hours. Are the internal electronics of this battery (the part that reports status) are okay?
New laptop battery has a self recognise process for the first time charge. After using a period of time, it will become normal.
Please set the minimum capacity for the computer to turn off in the power meter management.
Disconnect the AC adapter and use your laptop until the battery is fully discharged. Then connect your ac adapter to fully charge the battery. Fully discharge and fully charge the battery or cycled about 3 to 4 times to condition the battery to its full capacity.
11. How to discharge and charge laptop battery?
A typical charge and discharge cycle is as follow:
1. Install your newly purchased battery into your laptop
2. Disconnect the AC adapter and use your laptop until it itself shuts down. In this situation, the battery is fully discharged.
3. Connect the AC adapter and your battery should start charging.
4. Charge until the battery is full.
Repeat this charge and discharge cycle a few times and your battery pack will be conditioned to perform at full capacity.

Note: Please do not over discharge and overcharge your battery.

12. How to discharge and charge camera battery?
(1).Place the battery in your camera until it itself turns off. In this situation, the battery is fully discharged.
(2).Take out your battery and slide it into your battery charger.
(3). Connect your charger with power to fully charge the battery. It is normal for a new battery that battery indicator shows 100% capacity in 10 to 15 minutes. Please keep charging until there is no time left for charging.
(4). Fully charged and fully discharged or "cycled" as much as five times to condition them into performing at full capacity.
Note: Our battery can not be charged with your camera directly. Please charge the battery with our battery charger.


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