Frequently Asked Questions about our Listings on eBay
What is your best price? Okay, this is the number one question. And we don't know the answer to it yet. We price our cars at what we think they should sell for quickly. Sometimes we like a car more than the market average does (probably because we know how nice it is). We're always willing to look at reasonable offers, but we're not likely to accept an offer at half price or anything.
I made a reasonable offer; why didn't you accept it? For the most part, we're pretty firm on our pricing - the "best offer" thing is a great way to begin communicating. Sometimes we might be willing to accept your offer, but just want to talk with you first to make sure that we understand each other's terms. Or maybe we don't think your offer is quite enough, and we'd be happy to explain why not. In any case, the best way to make a deal that we'll both be happy with is for us to talk.
Why do you want me to call? Hardly anybody ever actually asks us this question, but I think some buyers wonder. We want you to call because it helps make for better communication. Of all the problems we face in the used car business (and they are many), communication is by far the most challenging. Mark Twain or Stephen King would have a hard time adequately writing through a used car transaction - and neither one of them works here, anyway.
Your cars often sell for more than some others...why? Well, we've been doing this for a long time and we've got a reputation for delivering a better product than most other dealers. Sometimes buyers consider quality as well as price.
You don't run "no-reserve" auctions on cars...why? In reality, neither does anybody else. Nobody is going to sit back and watch their car sell for thousands less than it's worth, which would be entirely possible on eBay. They get a friend to bid on it or cancel the auction if it's not going well. This is against eBay's rules, but it's commonplace. We just don't do it.
What is the reserve price? When we run a reserve price auction, we don’t disclose reserves. Experience has shown that to do so tends to discourage exploratory bidding and that many bidders confuse “reserve price” with “asking price”. Please bid as much as you feel good about paying; if you have met the reserve you’ll know it right away!
Why do you start the bidding lower than you're willing to sell the car? (Auction style listings) Because it gets attention. In our experience, if we start the bidding at a reasonable price, we get a lot fewer page views and we think there is a connection between page views and actual sales.
What is your "Document Fee"? Our doc fee covers the various official fees, temporary tags, and FedEx charges associated with processing and delivering the title and other necessary documents.
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