A : While we have an extensive amount of stock, there are sometimes instances where your particular size and color are not available. If you have purchased an item and your color is not available we will contact you promptly and you will then have the option of choosing a different color or size or cancelling your order.

A : If you are looking to purchase an item in a specific size, all of our listings have links to choose other sizes and is located below the size chart. Alternatively, this is also located above the available colors chart. Click here for a screenshot of where to look.

After ordering from our store please include the color you want with your Paypal payment. When you are logged into your Paypal account and paying your eBay invoice, this information can be entered in the 'instructions to seller' box (additional comments).

A : We offer fast, reliable shipping to our customers worldwide. Our costs are stated in the item description and the bottom of every listing for easy viewing.

*note approx. times once item has been shipped. This time does not include unforeseen delays that may occur as a result of customs, peak mail periods (or holidays), insufficient addresses, etc.

**To see if your items qualify for XpressPost shipping and insurance at no additional charge, please contact us with the item(s) you'd like to order.

We offer combined shipping on all of our eBay store listings. Once you purchase any one (1) item, shipping for any additional item from our store is only $3.00 (no limit). After one item is purchased, shipping per each additional item will never default back to $5.95 ($7.95 for International) and will always calculate as $3.00 per item. To be eligible for combined shipping, please be sure to pay for all your items together (one payment) and our eBay checkout will automatically discount the combined shipping.

Please note some auction style listings may not be eligible for combined shipping so please be sure to check the item description or make your purchases from our eBay store where discounted and combined shipping is listed.

A : Yes. Combined shipping discounts apply to all of our listings and are offered worldwide at a discounted rate. Once you purchase any one (1) item, shipping for any additional item from our store is only $3.00 (no limit). After one item is purchased, shipping per each additional item will never default back to $5.95 ($7.95 for international buyers) and will always calculate as $3.00 per item. To be eligible for combined shipping, please be sure to pay for all your items together (one payment) and our eBay checkout will automatically discount the combined shipping.

All orders are typically sent out within 3 business days after payment has cleared through Paypal or Money Order at which time you will be notified via email. We email all customers once your item has been shipped so please be sure to check your junk mail or spam filter settings if you do not receive any notification. Please allow the estimated shipping time to pass before contacting us regarding package arrivals.

If purchasing multiple items, *most Canada orders are shipped via XpressPost with insurance at no additional charge. Please contact us with the item(s) you'd like to order to see if your items qualify for a free upgrade to XpressPost.

A : Paypal payments are required within 5 days after auctions end. Please let us know after auctions end if payment is being sent via money order. If we have no response or payment after 10 days, a buyer dispute will be filed through eBay and appropriate feedback will be left. After 10 days we reserve the right to cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale.

A : Insurance can be purchased at the time of payment for all auctions. Coverage is $1.00 per $100.00 value. Insurance is optional but recommended on shipments over $100.00 in value. Please note that as we are not a shipping company, and are not responsible for lost goods. Lost packages are rare but please purchase insurance for extra peace of mind. To keep the cost of shipping down, we give the customer the option of insuring their purchased products. For Canadian shipments over 0.5KG (approx 3+ items), insurance is included (XpressPost) at no additional charge. Please contact us to see if your order qualifies.

A : Yes, all of our products come straight from the American Apparel wholesale warehouse and are guaranteed authentic. All items we carry are brand new and have the factory tags sewn on. We do not sell any items altered or discounted with "cut tags". All items come factory new. Please note, there is a few items out of the thousands of items American Apparel offers that for some reason do not have factory tags. These products are the only exception to the rule.

A : Sorry, due to the nature of our business logistics, we are not setup to allow pickups.

A : Returned items will be accepted up to 30 days after the auction has completed. Items being returned or exchanged must be returned (at the buyers expense) in their original condition to apply. All refunds are of the purchase price only (minus the original shipping charges). In the event of an exchange, the buyer is responsible for paying the shipping cost to resend out the new order and any differences in product cost if applicable.

A : Master Q of Clothes is dedicated to offering you the best service, shipping and price available on the internet. We are so sure we can give you the best deal, we will beat any advertised Buy it Now price (clothing price + shipping and handling cost) guaranteed. If you find a cheaper price online (including on eBay), simply contact us and provide the link and we will make a personal Buy it Now listing for you that is lower than any competitor. Please be sure to provide your Country and postal code so we can honor our guarantee quickly and efficiently.

*All items have to be brand new and already in our eBay store to qualify.

**Please factor in total price (clothing + shipping & handling) when contacting us to beat an advertised price.

A : All customers who join our mailing list will be the first to receive news about new styles, promotional offers, and specials. Click here to sign-up.

A : Please contact us. We strive on customer satisfaction and we guarantee top quality service and product. Every customer is important to us and we will do our best to make your shopping experience a pleasant one even if a problem should arise.

A : Due to the volume of transactions we have, we have implemented an automated system that leaves feedback when our customers have left feedback for Master Q of Clothes.