Our customer service and shipping hours of operation are Monday through Friday 8 am to 6 pm (EST). We are closed Saturdays, Sundays and Holidays. We can be reached during business hours via email at: firstname.lastname@example.org or by phone at: (347) 453-7272.
Orders ship out from us within 2 to 4 business days of purchase. Business days start the day after an item is purchased and do not include Saturdays, Sundays or holidays. If an item is not available or on back order, you will be notified and will be issued a refund in full. Free and special shipping rates apply only to standard continental U.S. street addresses and do not apply to P.O. Boxes. We are not responsible for shipping transit times. This information is provided by the shipping carrier and can exclude weekends and holidays. Note that transit times may vary, particularly during peak and holiday periods. We reserve the right to change/choose shipping carriers without notice. You will receive a shipping confirmation e-mail with your tracking number once your order ships.
We ship to most world-wide locations. International customers are responsible and liable for all Duty Fees, Customs, VAT, Import Taxes, or other point of entry charges at the full purchase price. We reserve the right to choose which international locations we ship to. We are not responsible for or in control of items held by customs or for customs hold times.
We inspect all products before shipping. If upon inspection we find there is damage or the product is not satisfactory to us, we will not ship the product. You will be notified immediately and you will be refunded in full. We strive for excellence in customer service and would never knowingly ship a damaged item.
Items can be returned within 14 days of receipt for refund. There are no exchanges. Items accepted for return must be authorized prior to being shipped back. Items accepted for return must be brand new, unopened and unused and/or uninstalled in their original packaging with factory tags and manuals. Opened products, used products, products that have been installed, products where the factory tag and manuals have been removed, or products not in their original packaging cannot be accepted for return unless the error was on our part. There are no refunds of initial shipping charges and return shipping charges are the purchaser's responsibility unless the error was on our part. A charge of up to 15% may be deducted from any refund to cover restocking and re-listing the item unless the error was on our part. All returns are fully inspected and tested for installation upon receipt. Returns not meeting the above criteria cannot be accepted.
Payment in full is required within 7 days of purchase. We accept credit and debit card payments through PayPal. EBay's policies state that using the buy it now feature obligates and commits you to purchase the item. EBay's policies require buyers to pay the seller for the items that they commit to purchase. Placing a bid or using the buy it now feature enters you into a legally binding contract and confirms that you have read and agree to all of our seller policies. We accept debit and credit card payments through PayPal.
We collect sales tax for items shipped to New York State.
All parts and accessories are brand new in their original packaging from the manufacturer unless otherwise stated in the listing. In the event of a warranty claim, the customer is responsible to return the item to us or a local Mercedes-Benz dealership for diagnosis and repair or replacement, and is subject to the manufacturer's warranty policies. Return warranty shipping costs are the customers responsibility.
It is the buyer's responsibility to confirm compatibility, size, fitment and any installation requirements before purchase. We are not responsible for compatibility, size or fitment. We are an authorized Mercedes-Benz dealer. All brand names, logos, product, service, process names and trademarks appearing on this site are property of their respective owners and are used for identification purposes only. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, endorsement or sponsorship of that product, service, or process by this site.
We are not responsible for picture inaccuracies, technical inaccuracies or typographical errors. Pictures are for representational purposes only and may not reflect the exact product you will receive. Some products and products colors may vary slightly from picture shown. Some products shown are not actual size. No part of this site or pictures may be copied, duplicated or downloaded. Use of the Buy It Now feature or placing a bid and completion of the checkout process confirms that you agree to all of our policies.