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MBW Furniture

MBW Furniture

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Member id mbwfurniture ( Feedback Score Of 5097Green star icon for feedback score in between 5,000 to 9,999) About member eBay Store ReviewTop 5,000 Reviewer
MBW Furniture, imported furniture, antiques, armoires, wardrobes, bars, barstools, beds, buffets, dining, tables, chests, china cabinets, washstands, nightstands, chairs, dressers, bookcases, hutches, chest of drawers, desks, mirrors, living room, bedroom, Art Deco furniture, cocktails, curios, etc

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RETURN POLICY

CUSTOMER SERVICE: 404.696.2399

30 DAY MONEY BACK GUARANTEE
At MBW Furniture, we strive to work with our customers to ensure that every purchase is a positive experience. If you are unhappy with your purchase for any reason, you can return it within 30 days. The 30 days starts once you have received your item, and your return must be in transit to us by the 30th day. Customer is responsible for return shipping costs back to our warehouse. For sanitary reasons, we cannot accept returns/exchanges on mattresses or bedding.


HOW TO RETURN
  1. Contact us to obtain your Return Authorization Number (RAN) and fill out the Return Form.
  2. Repackage the item and ship it back to us. If freight pick up is required, Buyer is responsible for getting the item outside.
  3. After the item is completely packed, please call 404.696.2399 to receive the completed Bill of Lading required by the driver picking up.

    MBW Furniture
    4777 Fulton Industrial Blvd
    Atlanta, GA 30336 | USA

  4. Receive refund amount less return shipping costs and restocking fee.
  5. Any additional costs incurred during the preparation and delivery of return items (packing materials, putting items on pallet, hiring extra delivery person) are non-refundable.

RETURN/REFUNDS POLICY
  1. Returns must be made within 30 days of receipt of item in order for us to process your refund in a timely manner.
  2. Prior to returning item, Customer must contact us for Return Authorization Number and fill out the Return Form.
  3. Customer is responsible for return shipping costs to our warehouse.
  4. Items that have been shipped and are refused for delivery will be considered a cancellation and will be subject to the return policy.
  5. Returned item must be in original packaging and condition, along with any accompanying parts, hardware, and/or accessories.
  6. Customer is responsible for properly packing the item; large items must be strapped to a pallet to meet our carrier safety requirements. We strongly recommend using a carrier with tracking and insurance. We cannot be responsible for any loss of the returned shipment.
  7. Customer is responsible for any additional costs incurred during the preparation and delivery of return items (packing materials, putting items on pallet, hiring extra delivery person).
  8. If your initial order incurred additional shipping fees, (due to remote areas, islands, congested cities) there will be a fee for return shipping.
  9. In the event the return item arrives damaged due to assembly or improper packing, we will deduct the repair amount from your refund.
  10. After inspecting returned item, we will refund the purchase price, less return shipping costs and restocking fee.
  11. All returns will be charged a restocking fee (25% for purchases over $750, 30% for purchases under $750) OR customers can opt to receive a 50% of purchase price as store credit, good toward future purchases from us up to 6 months from refund date. Store credit will only be applied towards items of equal or greater value. If store credit is not desired, a refund less the shipping costs and restocking fees will be applied.
  12. Refund will be made in the original form of tender.
  13. Refunds/Store Credits are issued to original Customer and are non-transferable.
  14. For Platinum White Glove orders, an additional 10% repackaging fee will be charged.
  15. Expedited shipping fees are non-refundable.
  16. Additional insurance is non-refundable.
  17. Wood and Fabric swatch samples are non-refundable.
  18. We cannot accept returns or grant refunds on any opened and/or used furniture care items, which includes but is not limited to; polish, wax, touch-up markers, cleaners, care kits, table pads, and furniture care accessories
  19. For sanitary reasons, we cannot accept returns/exchanges on mattresses, pillows, or bedding.
  20. ALL INTERNATIONAL SALES ARE FINAL - NO REFUNDS OR RETURNS ARE ALLOWED

CUSTOM ORDERS
Please understand that our Custom Orders are made to order, specifically for each Customer. Once production has begun on a custom piece, we cannot cancel the order.
  • Partial payments or deposits on a Custom Order are non-refundable.
  • Wood and Fabric swatch samples are non-refundable.
  • We will issue a store credit on returned Custom Orders, less 50% restocking fee based on purchase price, valid up to 6 months from issue date.
  • If the Custom Order has been shipped, the Customer is responsible for return shipping charges to ship it back to us.
  • See Return Policy above for other restrictions.