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 MBW Furniture

MBW Furniture

 Maintained by:
 MBW Furniture, imported furniture, antiques, armoires, wardrobes, bars, barstools, beds, buffets, dining, tables, chests, china cabinets, washstands, nightstands, chairs, dressers, bookcases, hutches, chest of drawers, desks, mirrors, living room, bedroom, Art Deco furniture, cocktails, curios, etc

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SHIPPING & DELIVERY

CUSTOMER SERVICE: 404.696.2399

SHIPPING RATES
At MBW Furniture, our goal is to deliver your purchase in the quickest and most economical way possible. We offer Free Curbside Shipping to all 48 Continental United States. Free Shipping does not apply to Hawaii, Alaska, or US Territories.

ADDITIONAL SHIPPING CHARGES
Additional shipping charges will apply to the following locations for shipments by a Common Carrier Truck Line. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS or TNT.

  • Apartments/Condominiums/Townhouses/Gated Communities
  • Islands and locations which require a ferry toll
  • Remote areas and heavily congested cities not readily accessible by delivery vehicle
  • Locations which require freight to be flown or barged in

SHIPPING TIMES
Estimated shipping times from receipt of payment to delivery to Continental USA. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occasions. Upon shipment of your order, you will be notified via email of the carrier bringing your item, as well as package tracking information.
  • Standard orders/In Stock: 1-4 weeks
  • Furniture Care Items: 2-5 Business Days
  • Small items (Non Furniture Care):7-10 Business Days
  • Furniture: 2-4 weeks
  • White Glove Delivery: 5-6 weeks (due to the level of service please allow extra time for White Glove Delivery over standard shipping)
  • Backordered items: 4-8 weeks
  • Custom/Special Orders: 3-6 months, depending on the level of customization
  • International Orders: Please be aware that while we ship out international orders in the time quoted, shipments may be delayed due to Customs/Clearance.

SHIPPING SERVICES
Smaller items will ship UPS, USPS, DHL, or FEDEX; larger furniture items will be freight shipped. All standard freight delivery will be shipped by Curbside Delivery service. Please notify us of any specific arrangements needed to gain access to your residence such as a gated community, ferry transportation, or a narrow driveway.

STANDARD CURBSIDE DELIVERY
  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Delivery of your new furniture as closest to your garage or front door as possible (given that access to those areas is not obstructed.)
  • Does not include moving package inside, assembly, or box removal.
  • FREE to most Continental United States. See exceptions in Additional Shipping Charges above.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY
  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY: TWO PEOPLE
  • Two delivery people. They will not require your assistance for large/oversized items.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

PLATINUM WHITE GLOVE (Blanket Wrap)
  • At least two delivery people. They will not require your assistance for large/oversized items.
  • Includes moving package to desired location inside your home.
  • Professional service to assemble furniture.
  • Removal of boxes and debris.
  • Please allow up to 6 weeks for Platinum White Glove Delivery.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

EXPEDITED SHIPPING
We offer expedited delivery, guaranteed in 7-10 business days at an additional cost (See Chart for Fees). Please be available for the carrier to contact you in order to set up a delivery date within that time frame. The following items cannot be expedited: Custom Orders, backordered items, extremely fragile items, non stock items, and international deliveries.

FROM
TO
FEE

$0

$2,499.99

$150 or 6%

$2,500

$4,999.99

$250 or 5%

$5,000

$7,499.99

$350 or 5%

$7,500

$9,999.99

$450 or 5%

$10,000

UP

$500


INTERNATIONAL SHIPPING
We offer convenient shipping to most destinations worldwide. If you live outside the continental United States and would like to place an order, we would be happy to assist you. We also offer very competitive rates on shipping to Canada. ALL INTERNATIONAL SALES ARE FINAL - NO REFUNDS OR RETURNS ARE ALLOWED Please see our International Shipping page for details.


PICK UP
Customers are welcome to pick up their purchases at our warehouse located in Atlanta, GA. Sales tax of 7% will be added to pick-up items. Please contact us at least 2 days in advance to set up a pick up time, our hours are Mon-Fri 9am-5pm, Sat 10am-5pm

INSURANCE
All orders are insured by the freight company or UPS against loss/damages, at no additional charge. MBW Furniture will file all claims with the shipping company on behalf of the customer, and keep the customer posted on any progress. You can rest assured that we will always do our best to win the claim for the customer. In order to help us do so, we will request that the customer provide photos, details, and all relevant information pertaining to the claim. In the event a damage claim is denied by the shipping company, we will cover the repair amount of the damage, OR send out a replacement if it is a new stock item. We reserve the right to decide which method to follow, replacement or repair. In the case of antiques or one-of-a-kind pieces, we will either pay for the repair OR request that the customer ship back the item for a full refund. We reserve the right to deny a repair amount in the event that it is unreasonable.


ADDITIONAL INSURANCE PROTECTION (optional but recommended)
We offer additional insurance which will guarantee that in the case of loss or damage, your claim process will be expedited and settled quickly, at our expense (before claim is settled with the freight carrier). Once we receive supporting materials and file a claim, it will be fully resolved within 7-10 business days. This process would normally take up to 90 days. MBW Furniture will stand by the customer and support your claims whether or not you choose to purchase the additional insurance.

Insurance Rates

Purchase Amount
Additional Insurance Charge

$1.00 - $499.00

10%

$500.00 - $799.00

9%

$800 - $999.00

7%

$1,000 - $1,999.00

5%

$3,000 and up

3%


OUR PACKING METHODS
We have implemented strict quality control measures and have utilized only the best methods in packing and crating to ensure safe arrival of your order. Every item is carefully inspected before leaving our warehouse. Most of our merchandise requires extra care in packing and handling, especially antiques, bars and handcrafted furniture. Such items are packed in boxes and cased in wooden custom made crates. Simply put, we do not and will not compromise the quality of our packing.

DELIVERY PROCESS
Customer must be present to accept and sign for freight shipments. In the case of very large/heavy items, Customer is responsible for getting help to move package from Lift Gate. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. If the freight lines cannot reach to schedule an appointment, they will leave the package outside of your home. MBW is not responsible in the event of poor coordination/timing of the delivering carrier. We will intervene at the buyer's request in case of problems with the carrier.


DELIVERY INSPECTION
It is the customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines. If the below guidelines are not strictly adhered to, your claim will be denied:

  1. Inspect the package and contents upon receiving. If you are unable to open the box immediately, please note "PENDING INSPECTION" on the freight bill.
  2. If your package is not on a pallet or it looks like it has been mishandled, please take the time to inspect it carefully. The driver is obligated to wait until you unpack before signing off. In order to have the item shipped back free of charge, the driver must sign off that the package was damaged or mistreated in transit.
  3. We advise that you have a camera ready to take detailed pictures of the package when it arrives to you.
  4. Keep all original cartons and packaging until you have inspected everything. We cannot accept returned merchandise unless it's packaged in its original cartons.


DAMAGED MERCHANDISE
All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

  1. Accept delivery of your complete order.
  2. Contact us within 48 hours of delivery so that we can remedy the issue.
  3. Any damage to the products or to the boxes must be noted on the delivery receipt.

Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. MBW Furniture will repair to first quality or replace your damaged furniture. Any damage must be reported to us within 48 hrs of delivery.

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.