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Orders/Purchases/Payments/Cancellations
Q: How and
where can I order from?
A: We sell product via our
Ebay store at: (memrecords)
and we also sell through our own secure website Memrecords.com. Customers can order from
us via any of these sites and will soon be able to purchase from us directly.
Q: How can I
pay for my purchase?
A: We accept all major credit/debit
cards via PayPal at our main eBay Store memrecords.
If you wish to use other mean of payment, please contact before choosing the
desired items. Note that Bank-to-bank tranfer are NOT accepted by us, this
type of payment ends with extra fees from Bank transaction for both sides.
Q: Where do I
send my Money Order?
A: All items paid by
Postal/Bank Money Order must be sent at this address, please ensure to
include the item ID No. or a printed copy of your purchase:
Distributions M.E.M. inc.
111-526 rue Lanaudière
Repentigny QC J6A 8G5
Canada
Q: I placed an
order. Can I cancel it?
A: If your order has not yet processed for shipment or has
already been paid, you can
cancel it. HOWEVER, orders are generally processed by our system
for shipment within a day of when the order is placed. Once our system
processes that order (i.e. forwards it to our fulfillment center for
shipment), it is too late to cancel the order – even if the order has not
yet actually shipped.
Returns
Q: Can I return
my product?
A: You can return your
product. Please email
ebay@memrecords.com
to receive a RETURN AUTHORIZATION (which must be included with your return
for your return to be correctly processed). Products can ONLY
be returned in UNOPENED & UNUSED condition. All returns must
be made within 7 days of delivery. Shipping charges can not be refunded.
Restocking fee(s) may apply. Damaged, defective and misshipped items can be
returned for replacement, or your payment will be refunded if this product
is unavailable by our suppliers.
Shipping/Tracking
Q: How will my
item be shipped?
A: We generally only offer
Canada Posts Service Mail, although
select products may be eligible for Expedited/Xpresspost Mail service.
Any request for an expedited Service Mail must be made before you pay an
item, since additional shipping charges may be added to your invoice and
additional information such as your phone number in case the Carrier need to
contact you in case their is no answer at the given address.
Q: How
long will it be after I order before my order ships?
A: We generally ship orders
within 2 business days of when we process the order. In the event that we
discover the product is damaged or unmerchandisable or if we recognize that
the inventory may be otherwise unavailable, we will not ship within 2
business days and will contact you to make arrangements for either a refund,
reshipment, backorder or other applicable action.
Q: Will
I be able to track my shipment?
A: Only Expedited/Xpresspost
Mail or Purolator Service will be given a tracking number to follow-up
on the delivery.
Q: What
if I didn’t receive a tracking/delivery confirmation email?
A: Often, our emails are
intercepted, deleted and/or otherwise caused to not arrive to you. This
occurs because some ISPs (Internet Service Providers, including AOL, NetZero,
MSN, Earthlink, Yahoo, Hotmail, and others) employ SPAM (junk e-mail)
filters to minimize the amount of junk e-mail you receive. Because we are a
high-volume merchant (we sell a lot of products), we also send a large
volume of email (shipping confirmation, order confirmation, customer service
replies, etc.). We are also, therefore, often “filtered” by these ISPs and,
sometimes by SPAM filters or “rules” you may use on your email client
software.
Q: What
if I haven't received my package yet?
A: Regular Mail can take up to
21 business days to arrive after we ship it. If your item shipped outside
Canada, delivery (via Regular Mail) can take up to 2 weeks due to Custom.
Expedited Mail should generally be in
your hands within 7 business days.
Q: What
if the tracking information shows that the package has been delivered?
A: Packages are occasionally
left with neighbors, a building manager, or are placed somewhere relatively
safe such as your porch, garage, or even behind bushes. Please, first, check
with your neighbors and other family members and around the perimeter of
your home. If you still can not locate the package, please contact your
local mail carrier (or UPS/FedEx driver -- in the case of delivery by one of
these carriers). That local carrier will be the one with the knowledge of
where, how and to whom the package was delivered and will be the fastest
path to locating your item.
Q: What
if the tracking information shows that the package is being returned?
A: Upon receipt of your
package (returned by the carrier), we will contact you to make arrangements
to have the item reshipped. Those arrangements will include verifying the
shipping information and, in most cases, an additional charge for re-shipping
the item.
Privacy
Q: What
is Memrecord’s policy with respect to the privacy of information it
collects from its users?
A: We do not sell or rent our
customer lists to 3rd party marketers. We will only contact you, from time
to time, to notify you of special offers from Memrecords or our related
organizations.
Contacting
Q: How
do I contact Memrecords?
A:
Contacting us is easy. Simply email our
customer service team at:
ebay@memrecords.com. Or
you can visit our Customer Service page for
more
details.
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Welcome to
MEMRECORDS eBay Store!
