Store Info and Policies
MercedesBenzCollection.com offers genuine OEM factory
Mercedes-Benz and AMG parts and accessories. Our mission is to offer only
the highest quality original Mercedes-Benz and AMG products to our
customers. We take great pride in our commitment to customer service and in
the products we sell.
Our hours of operation are Monday through Friday 8am to 6pm
(EST). We are closed Saturdays, Sundays and Holidays. We can be reached during business hours via email at: firstname.lastname@example.org or by phone
at: (347) 453-7272.
Orders ship out from us within 2 to 4 business days of purchase.
Business days start the day after an item is purchased and do not include
Saturdays, Sundays or holidays. If an item is not available or on back
order, you will be notified immediately and will be issued a refund in full.
Free and special shipping rates apply only to standard continental U.S.
street addresses and do not apply to P.O. Boxes. We are not responsible for
shipping transit times. This information is provided by the shipping carrier
and can exclude weekends and holidays. Note that transit times may vary,
particularly during peak and holiday periods. We reserve the right to
change/choose shipping carriers without notice. You will receive a shipping
confirmation e-mail with your tracking number once your order ships.
ship to most world-wide locations. International customers are responsible
and liable for all Duty Fees, Customs, VAT, Import Taxes, or other point of
entry charges at the full purchase price. We reserve the right to choose
which international locations we ship to. We are not responsible for or in
control of items held by customs or for customs hold times.
all products before shipping. If upon inspection we find there is damage or
the product is not satisfactory to us, we will not ship the product. You
will be notified immediately and you will be refunded in full. We strive for
excellence in customer service and would never knowingly ship a damaged
Non electronic Items can be returned within 14 days
of receipt for refund. Electronic items must be returned within 7 days of
receipt. There are no exchanges. Items accepted for return must be
authorized prior to being shipped back. Items accepted for return must be
brand new, unopened and unused and/or uninstalled in their original
packaging with factory tags and manuals. Opened products, used products,
products that have been installed, products where the factory tag and
manuals have been removed, or products not in their original packaging
cannot be accepted for return unless the error was on our part. There are no
refunds of initial shipping charges and return shipping charges are the
purchaser's responsibility unless the error was on our part. A charge of up
to 15% may be deducted from any refund to cover restocking and re-listing
the item unless the error was on our part. All returns are fully inspected
and tested for installation upon receipt. Returns not meeting the above
criteria cannot be accepted.
Payment in full is required within 7 days of purchase. EBay's
policies state that using the buy it now feature obligates and commits you
to purchase the item. EBay's policies require buyers to pay the seller for
the items that they commit to purchase. Placing a bid or using the buy it
now feature enters you into a legally binding contract and confirms that you
have read and agree to all of our seller policies. We accept debit and
credit card payments through PayPal.
We collect sales tax for items shipped to New York State.
All parts and accessories are brand new in their original
packaging from the manufacturer unless otherwise stated in the listing.
There are no implied warranties on any items sold on this website. In the
event of a warranty claim, the customer is responsible to return the item to
the dealer or manufacturer for diagnosis and repair or replacement, and is
subject to the manufacturer's warranty policies.
It is the buyer's
responsibility to confirm compatibility, size, fitment and any installation
requirements before purchase. We are not responsible for compatibility, size
All brand names, logos, product, service, process names and
trademarks appearing on this site are property of their respective owners
and are used for identification purposes only. Reference to or use of a
product, service, or process does not imply recommendation, approval,
affiliation, endorsement or sponsorship of that product, service, or process
by this site.
We are not responsible for picture inaccuracies, technical
inaccuracies or typographical errors.
Pictures are for representational
purposes only and may not reflect the exact product you will receive. Some
products and products colors may vary slightly from picture shown. Some
products shown are not actual size. No part of this site or pictures may be
copied, duplicated or downloaded.
Use of the Buy It Now feature or
placing a bid and completion of the checkout process confirms that you agree
to all of our policies.