Customers can also reach us at our toll-free number: 1-800-456-9624 Monday to Friday between 8:30am and 5:30pm Eastern Standard Time.
Return to Top
What is our Shipping Policy?
Shipping Policy
Orders are processed daily Monday through Friday. All items are shipped within 48 business hours if payment is received and processed by PayPal. We do not ship during major U.S. holidays, including but not limited to Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year Eve and Day. Occasionally PayPal may take several days to approve a payment. We are not responsible for PayPal's practices.
USPS First Class shipping is complementary on most items shipped within the U.S., however, we do charge shipping costs on a few of the products offered. Please allow 5-7 business days for delivery. Alternative shipping options that may be available for your purchase include USPS Priority Mail and USPS Express.
USPS Express shipping does not GUARANTEE overnight delivery. Overnight delivery is dependent on the delivery zip code per USPS website. For more information on estimated delivery time and other USPS policies, please visit www.usps.com.For any expedited/overnight delivery we require receipt of payment no later than 10:00 AM EST Monday to Friday to guarantee shipment on the same day. Order payments received after 10:00 AM EST (Monday to Friday) will be shipped the next business day.
We will soon be offering shipping to Canada via FedEx, however, we will be unable to ship to P.O. Box addresses. Orders addressed to a P.O. Box in Canada will be canceled and refunded. We will also not offer replacements for Canadian orders.
Please note international customers will be responsible for any import duties and taxes applicable to their order(s).
If you purchase more than one item from us, they may arrive in separate packages.
At this time we do not offer shipping to Puerto Rico. Please be advised that we will cancel and refund any order placed by a buyer with a Puerto Rico or APO/FPO mailing address.
Return to Top
What tests do you perform on your devices?
Our devices are very carefully audited and are certified to be 100% functional. Our “FOR PARTS” devices are sold As-Is and are not functionally tested but the product description will note this.
The following tests are performed on our cell phones:
·ESN Cleared
·Call Tested
·All Data Removed
·Keypad/touchscreen tested
·MIC & Speaker Tested
·All Ports Tested
·Earpiece Tested
·Cleaned and Disinfected
·Camera Tested (if applicable)
Return to Top
What’s a SIM card? Do I need one?
Some cell phones are designed to use a Subscriber Identification Module (SIM) card, or a microchip that stores subscriber data. The SIM Card is issued by a carrier and provides cell service by activating any phone into which it is inserted. A locked phone, however, will only recognize a SIM card from a particular carrier. Major U.S. carriers that utilize SIM cards are AT&T and T-Mobile.
Return to Top
Does the SIM card come with the phone?
The phones that require a SIM card do not come with the SIM card. You can use your existing SIM card or go to your carrier for one that will work with your newly purchased phone.
Return to Top
What does "no contract" mean?
When you buy a phone from Mobile Karma, you are not locked into a phone service contract. The device is ready to be used with an existing contract (without the renewal of your current contract) or a new one. This does not mean that the phone is pre-paid. It will be explicitly stated if a phone is enabled for pre-paid service.
Return to Top
Will the phone work if I put a SIM card in it?
We encourage our customers to contact their carrier. In most cases a SIM will automatically transfer information to your newly purchased phone. However, sometimes a newer phone may require a package update.
Return to Top
Can you provide a picture of the exact phone I will get? These are stock photos
We have many phones in our inventory and therefore we are not able to provide individual pictures of each phone. Knowing first hand, however, how important this is, we offer our 30 day warranty to ensure your satisfaction! The condition of each phone is detailed in the item description of our and listings.
Return to Top
What accessories will be included with my device?
Most devices we sell include a battery, a battery cover or battery door, and a compatible wall charger (may or may not be from the original equipment manufacturer (OEM) but is guaranteed to work). Unless otherwise stated, we do not provide manuals, CDs, USB cables, or holsters. Some of our “FOR PARTS” devices do not include accessories but it will be clear in the product description what’s included with these devices. Please see individual listings for specific details.
Return to Top
Before I buy a phone from mobilekarma.com, can I have the ESN number? I'd like to check with Verizon or Sprint to see if it's clear.
An ESN, Electronic Serial Number, is a permanent 32-bit number embedded by the manufacturer that uniquely identifies a wireless communications device.
ESNs are most commonly used in phones and devices using CDMA technology. GSM phones use a similar type of code called an IMEI instead.
We have such a large number of phones in our inventory and ultimately don’t know which phone will be shipped to the customer therefore we are unable to supply specific ESN numbers on individual phones. As a part of our auditing process, we do verify ESN numbers so they are ready to be activated.
Return to Top
What’s an unlocked phone?
If the cell phone is unlocked, it will recognize a SIM card from any carrier. The "lock" is a software setting that keeps the cell phone "loyal" to one carrier.
Return to Top
) 
