mobilecityonline

F.A.Q. Section

Questions? & Answers

Q. Why buy from MobileCityOnline?  

• A.We carry thousands of wireless products that are in stock and ready to ship.    
• Our large selection of mobile phones and accessories rivals that of any other mobile retailer.  
• Why pay more? Our prices are lower than those that are found at other online retailers,catalogers, and retail stores.  
• Our buying power means lower prices for our customers every day.  
• Our state of the art warehouse ensures that you get your order on time, ahead of the competition. With 10 years of experience, we get you what you need quickly!  
• We are mobile professionals! We can help to match you with the perfect phone or accessory. Our educated sales people are available from 10:00 AM to 6:00 PM (EST) Monday-Friday.  
• Your privacy is assured with our 100% secure online billing process.  
• We offer low flat rate shipping and a 30* day Money Back satisfaction guarantee.  
• We are America's Online Mobile Mega Store!   
• *30-day satisfaction guarantee on accessories, 14 day satisfaction guarantee on phones  (This Policy does not cover Open Box "TI" items)   

A. "Unlocked" is term that is mainly used to refer to GSM, sim card based, phones. These phones can be used with any sim card that is associated with a GSM-compatible wireless carrier, both within and outside of the United States. This differs from most phones that are sold in U.S., which are typically locked to the carrier, limiting the phone?s usability. Unlocked phones can be used with popular GSM carriers such as T-Mobile, AT&T Wireless, Fido, TelMex, Orange, O2, and many more.

Q. What is an Import phone?

A. An Import phone is one that has not been made for the U.S. market. As many GSM mobile phones are launched internationally, we work closely with distributors across the globe to secure the latest phones that are not available within the United States. Since these phones have been sourced from international distributors, Import phones do not carry a U.S. warranty.

Q. What if my item is defective or shipped in error?

A. Mobilecityonline will incur shipping charges, or provide a shipping label, to cover the return freight for an item that is either defective or shipped in error. We will only cover the cost of freight on returns that are shipped via USPS or alternate ground services.

Q. What are the return rules and policies?

A. Please see our Return Policy section for more information concerning these rules and policies.

Q. How long does it take for a refund to be issued?

A. Refunds generally take 3-5 business days to be processed once the return is received by our warehouse. Once the return is processed and approved, a refund will be issued and should appear on your statement within 5 days from the refund date. Total processing time can extend to 10 days from the date the return is received.

Q. Will I be charged sales tax?

A. Sales tax is collected on orders that are shipped within New York State. Sales tax is calculated based on local New York sales tax. No tax is collected for orders that are shipped outside of New York State.

Q. How do I change or cancel my order?

A. Please contact Customer Service at 1-212-964-4444 if you need to cancel or make a change to your order. As changes or cancellations to your order are time sensitive, contacting us via e-mail is not recommended for this purpose.

Q. Are your products available for in-store pick-up?

The Mobile City Online retail store is available to customers for product information and in-store pick-up. Please call our store directly at 1-212-964-4444 to confirm that the item is in-stock prior to picking up an item. Conveniently located at:

Conveniently located at:
47 Walker St
New York, NY 10013
(One block south of Canal St between Broadway Ave and Church St.)

Q. How do I check the status of my order?

A. You are able to check the status of your order by logging into your eBay account and looking at the item number for the item you purchased .

Q. What is an open box item?

A. The term "open box" describes an item that is no longer factory sealed. Our open box items show little or no sign of use. The item will be complete with all accessories, and is covered by the full manufacturer's warranty. All open box items have been inspected to ensure that the product is in perfect working condition and is without scratches and other signs of wear and tear. Unfortunately we DO NOT offer our Money Back Guarantee for Open Boxed items.

Q. Do you ship internationally?

A. At this time, we are unable to offer international shipping on our products.

Q. Do you ship to an APO or an FPO address?

A. Yes, we do offer shipping to both APO and FPO addresses, but Due to policy changes with USPS we can no longer ship electronics internationally which includes APO, FPO and DPO

Q. Can I ship to an address other than my billing address?

A. Yes, we can ship orders to alternate addresses. However, we may require that the address be confirmed before we can release the order.

Q. Can I ship to a P.O. Box?

A. Items that are shipped via USPS can be shipped to a P.O. Box. However, items that are shipped through FedEx cannot be shipped to a P.O. Box and will require a physical mailing address.